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Symptom When streaming video through the Mobile Monitoring application, the image shows black video or fails to connect to the camera. Resolution At this time, configure Continuous Recording for the camera in System Administration. Mobi...
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How to disable Language Packs in OnGuard versions 6.6.415 and higher Procedure Steps Starting in 6.6.415 the OnGuard language packs are packaged in the installation. They will be used depending on the Regional/Language settings on your compute...
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How do I enable Opening and Closing reports on NGP panels in 6.4.500 TU1? Procedure Steps
Use the following SQL query:
UPDATE AREA_NGP SET REPORT_MODE = 1 where AREA_NGP.AREAAPBID = X
where X is th...
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Symptom An error occurs while using a supported Datacard CP printer to encode badges. Resolution In the acs.ini file, add the following line: CP Printer = ImageCardExpress Applies To OnGuard (All versions) Additional...
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Symptom When saving a visit on Frontdesk, the following error occurs: The email sender address isn't configured Resolution Define a sender under Global Output Devices SMTP Server Settings tab.
Applies To
OnGuard (All versi...
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Symptom Issue found on 6.4.500 Hot Fix 2.4:
While using an MV1200 (2G) enrollment reader, you receive the error:
Device does not recognize command. You may need to upgrade the firmware on this unit in order to enable this feature. Als...
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Question Can I install SQL Server on a Domain Controller using the .bat file?
Answer
No. The .bat file tries to use NT AUTHORITY\NETWORK SERVICE automatically. The .bat file does not have the proper permission on a Domain Controll...
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Product Name OnGuard systems with browser-based clients General Information The OnGuard Installation Guide contains a section entitled "Configure Single Sign-on for Browser-based Clients". Before performing the steps in that section, you ...
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Question What does a status of N/A mean next to the Microsoft Patch version on the website?
Answer
N/A means it is not applicable to an OnGuard system, and therefore Lenel does not test it. We cannot say whether or not it is safe ...
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Symptom UTC utility failed with the following error in lnllogerror :
The i tem has already been added. Key in dictionary: '0' Key being added: '0'" Time: 4/18/2011 4:21:23 PM Severity: Error Component: OG\UTCConversi...