Thick Client Applications

Symptom The OnGuard LenelS2 logo is missing from the logon dialogs for OnGuard applications on client workstations. For example: Resolution Perform the following procedure: Log into the workstation as an Administrator. Copy this DigiCer...

Symptom   Using Selective Cardholder download on certain systems can slow down the panel download to more than 20 minutes. Resolution   The systems with this symptom usually have a large number of cardholders, with many access le...

Symptom     ScanShell 1000-B devices produced with serial numbers beginning with 7 or higher contain a newer version of device firmware that requires different SDK and drivers than is included on the Supplemental Materials media, version 23 or ...

Creating a Monitoring Zone with Child Devices Procedure Steps From System Administration, complete the following steps: From the Monitoring menu, select Monitor Zones . Select the Access Panel that is the Parent to the desired Child D...

Symptom BlueDiamond readers appear in the DirectKey Toolkit and have been provisioned, but do not show up in the mobile application.   Resolution Log in to https://api.credentialserver.com using the VAR account.  Navigate to Manage D...

Hosting Live and Archival Databases from Different Servers Procedure Steps It is possible to host the Live and Archival databases from different servers.   Note: Hosting the Live and Archival databases from different servers is not r...

Symptom The following error may occur when attempting to print a badge: Unable to obtain badge field data from database.     Additional Information: Database error (Imaging Error Code=0x6E93.) The record for this cardholder is missing inform...

Symptom While logging into any OnGuard application, you may encounter the following error message: "Database error found. The conversion of a char data type to a datetime data type resulted in an out-of-range datetime value. The statement has b...

 Setting up DataConduit in a Workgroup environment Procedure Steps You may want to set up DataConduit in a small customer environment that is not on a domain.  Standard setup will not work in this situation.  Using the DCOM configu...

Symptom Emails that are tied into alarm events are not automatically sent when the event occurs.     Resolution Verify that the desired signal received in Alarm Monitoring was the event configured in Monitoring > Alarms > Messages for...