Alarm Monitoring

Question Why is there a green and white icon for the controller in Alarm Monitoring? Answer Typically, in Alarm Monitoring, the icon for the controller is solid green. In this case, the icon is green and white, and this means that the contro...

Symptom  A particular user or users experience the “Error loading map!” error when opening Alarm Monitoring on a particular workstation/client. The error might cause Alarm Monitoring to shut down after a few seconds.    Resolution NOTE: Always ...

Symptom The "Low Battery" status does not reset as expected after the on-board battery is replaced on an LNL-2210, -2220, or -3300. Resolution To reset the status, remove power from the board and then reapply power. The status should r...

Symptom An invalid card format is seen in Alarm Monitoring from an iCLASS keypad reader on an LNL-1380-8RP and LNL-3300-M5 panel. In the captured SCPDEBUG  file, each individual key press for PIN entry is seen as 4 bits: xx or 8 bits: xx (dep...

Symptom   When launching Alarm Monitoring, you receive an error message stating:   Unable to load all alarms from temporary file that was created on previous exit of the application.   This temporary file is only created if ...

Question What does an X indicate when displayed in the System Status Tree? Answer The X that can be seen in the System Status Tree in Alarm Monitoring could be black, red, or yellow. Black X A black X is displayed in the System Status Tr...

Symptom Cannot sent email notification from Alarm Monitoring, with the following error shown in Alarm Monitoring: Failed send 1 of 1 messages to Global Output server, RPC server is unavailable.   Resolution Verify GOS server work...

Question Why does the ISC firmware appear as Not Current in Alarm Monitoring?   Answer The current versions of firmware for each version of OnGuard are listed in the LnlFwVersions.ini file. For example: [Lenel] LNL-500=3.120...

Symptom Getting Database Polling Errors in Alarm Monitoring Resolution The first thing you need to check is if there is sufficient free disc space where the database is installed.  •If there is insufficient space, and the disk is smal...

Symptom If an audio notification that is set to repeat is playing, and you log out of Alarm Monitoring while the notification is playing, the notification stops when you log back into Alarm Monitoring. Resolution This is working as des...

How do you change your view of a trace in Alarm Monitoring?   Procedure Steps Right-click on the device you want to trace and select Trace . Click [OK] in the pop-up window. Select Configure > Columns . Move fields over to the Colum...

Tracing Alarm Monitoring Login times Procedure Steps Add to following to the ACS.INI file:   [Monitoring] TraceStartup=1   You will then find a log in the OnGuard Logs folder. Applies To OnGuard (All versions)   Addition...

Symptom A download to an ILS wireless lock may fail. The failure may occur via wireless connection or PDA connection. In Alarm Monitoring, the event "Failure to send command" may appear. Resolution In order to provide reliable operation, th...

How to change the date and time format for events in Alarm Monitoring Procedure Steps The Windows date and time configuration also controls the view in Alarm Monitoring. For example, if you want a 24-hour format, then you must configure Wind...

Symptom The Alarm Filter menu item on the Configure  menu is grayed out in Alarm Monitoring. Resolution The Alarm Filter menu item is available when the Main Alarm Monitor window is active. You must click on the Main Alarm Monitor w...

Question Why is the Remote Monitor screen blank every time it is opened? Answer Upon exit, the Remote Monitoring Application loses video cell information. When the Remote Monitor Application comes back online, it must be synchronized usin...

Question What does a badge number of (-1) indicate in Alarm Monitoring? Answer A Badge ID of (-1) often indicates that the value of the badge number read is greater than the number of digits allocated in OnGuard. This can be resolved by inc...

How can I see occupancy or badge reports in an area using anti-passback? Procedure Steps To view the report in Alarm Monitoring, right-click on the area and select Occupancy Report . This will display all of the cardholders that are in this s...

How to enable the Select Monitor Zone dialog in Alarm Monitoring Procedure Steps By default, when more than one Monitor Zone is defined in System Administration, a drop-down is presented to the user upon logging in to select the Monitor Zone. B...

Symptom In System Administration, the following steps are performed to point an access panel to use a different Communication Server. 1) From the Access Control menu, select Access Panels . The Access Panels folder is displayed. 2) Select ...