License / Dongle

Symptom LenelError.log filling with a reoccurring error similar to: License Expiration Thread - Null value detected for the following variable:    The variable could be: CSS, VSS, OnGuard License, or Credentials. Resolution Log into ...

How to correct issue LicenseExpirationDebug.log growing on default installations of OnGuard 7.4. Procedure Steps Open Notepad as Administrator. In Notepad, open C:\Windows\ACS.ini . Find the [Service] section. Locate the entry LicenseExp...

Symptom If the license server becomes unresponsive, no longer servicing requests, and the log inside of License Admin shows:   Exception in thread "Thread-201078" java.lang.OutOfMemoryError: Java heap space Resolution Link to d...

Symptom License Server displays "Page cannot be displayed" when attempting to update an existing license file. Resolution Stop the License Server. Delete the .lic files in the \OnGuard\LicenseServerConfig\Licenses folder. Start th...

Symptom The LS License server presents the following message before crashing: "Application connection with the license server is invalid. Most likely the license server was stopped and then restarted."   The Event Viewer shows the following...

Symptom   When replacing a license file, the following error appears:   "Page could not be displayed"     Resolution   To resolve this issue:   Obtain a new license file. Delete the old license file. Install the new licens...

Symptom The following error may occur when attempting to activate a license:   "The authenticity of the license was unable to be verified. Please have your administrator make sure that the license for this application has not been tampered wi...

Question Which features are lost if I disable Intrusion Command and Control (SWG-1620)? Answer If the Intrusion Command and Control (SWG-1620) feature is disabled, the following functions are lost for all Intrusion panels in OnGuard Alarm...

Question When does the "License Will Soon Expire - X Days left" alarm occur?   Answer Every day at 10 AM, the Linkage Server checks the license for the expiration date. If the license is going to expire in 44 days, the system gen...

Symptom When you select Activate for the FlexNet license, if using Internet Explorer 8, an error is shown on the page. The error details say Cannot open an anonymous level security token in IE 8 .   Resolution Change your dcom sett...