10/06/2022Content Creator
Symptom Open Access services stops when an ATS Panel comes online Resolution This is a known unresolved legacy issue; a defect DE136599 has been submitted for this issue so it can be investigated further to identify the root cause and resolution ...
10/06/2022April Daniels
Symptom Issue with Webapps Resolution Web Application Client; (CSS as example) If login fails run the following to determine if Open Access returning data; https://servername:8080/api/openaccess/directories?version=1.0 This sho...
10/06/2022April Daniels
Symptom Issues with OpenAccess events Resolution Communication Server Verify if Alarms displaying in standard clients, If not check LenelError.log for details. Communication Server to Message Broker (AMQP) Is the message broker successf...
10/06/2022April Daniels
Symptom Error when logging in to OnGuard 8.1: "Login with token failed. Please return to the LenelS2 Console and try again" or in OnGuard 8.0 and earlier: "Login with token failed. Please return to the Lenel Console and try again&...
10/06/2022April Daniels
OpenAccess troubleshooting steps Procedure Steps Communication Server: Verify if Alarms are displaying in standard clients. If not, check LenelError.log for details. Communication Server > Message Broker: Is the message ...
10/06/2022April Daniels
Capture information (puts/gets) sent to the OpenAccess service using NGINX for further troubleshooting. Procedure Steps Edit C:\ProgramData\Lnl\nginx\conf\nginx.conf as follows: Locate the http { section ...