Browser-Based Applications

Symptom  OnGuard Surveillance 1.0.169 and OnGuard Visitor 1.1.172 web applications are not included with OnGuard 7.5 Update 1.  Resolution  Either: Use the OnGuard 7.5 Update 1 Full installer ISO, or Install the above mentioned web application...

Symptom OnGuard 8.0 and OnGuard 8.1 have an incorrect license file for the "Reporting & Dashboards" functionality, which stopped operating on September 26, 2022. This results in error messages when trying to run or edit reports, and causes schedule...

Symptom In OnGuard Monitor, user receives alarms from all available devices even if there are no devices assigned to the chosen monitor zone.  Resolution  Update the OnGuard Monitor module to version 1.2.187 or later.  Applies To OnGuard Monito...

Running OnGuard Cardholder Self Service From a Unique Server Procedure Steps Perform the following steps if you want to run OnGuard Cardholder Self Service from a server (referred to as “Server 2” in the following steps) other than the server alre...

Symptom  LS Web Service crashes after you install the OnGuard Policies 1.1.84 web module. This happens due to a headers file discrepancy between NGINX 1.17.5 and the OnGuard Policies configuration files. The new NGINX version does not support enabl...

Symptom  When logging in with Active Directory credentials from any web application that uses OpenAccess (for example, Policies, Cardholder Self Service, and so on), the authentication fails and shows error “request timeout” in the web application ...

When logging in with Active Directory credentials from any web application (Policies, Cardholder Self Service, etc.) which uses OpenAccess, the authentication fails and shows the error “request timeout” in web app UI Symptom  Since the OpenAccess ...

Running OnGuard Web Apps From a Unique Server Procedure Steps Perform the following steps if you want to run OnGuard web apps from a server (referred to as “Server 2” in the following steps) other than the server already running OnGuard and OpenAc...

Symptom:  Tiles on thin client not showing up for certain user but it is for others Resolution:   Opened CMD as admin and ran the following commands "C:\Program Files (x86)\OnGuard\Lnl.Tools.ConsoleHelper.exe" "-add" "C:\Program Files (x8...

Symptom:  A red cross (Failure) is displayed in Setup Assistant during OnGuard installation for ‘OnGuard Reports and Dashboard Database’ and ‘OnGuard Reports and Dashboard’ steps Resolution:  This error is caused due to the following ...