LDVR / GoVision / SkyPoint

Symptom The following error may be encountered when logging into the SkyPoint application. "Error retrieving token." Resolution To resolve the issue, ensure the ImageServer has an appropriate limit on the number of users. If needed, increa...

Symptom When trying to log in to SkyPoint using the SkyPoint Admin Client, the following error is shown: No server detected at specified IP/host.   Resolution This issue is most commonly found when both an RC-C/NetDVMS recorder and a ...

Symptom Upon logging in to SkyPoint Client it has been observed that the camera is attempting to be displayed under the wrong lens type.  For example, an Axis M3007, which is a stand quad "Box Type" lens is being displayed as a fish eye lens or...

Symptom "An error occurred when verifying security for the message" is shown when requesting video in SkyPoint client. Resolution The most common cause of this error is a lack of time synchronization between the client workstation and t...

Symptom Getting "An error occurred when verifying security for the message" when requesting video in Sky Point client   Resolution The most common occurrence of this error is a lack of time synchronization between the client workstatio...

Symptom When viewing multiple video screens in Alarm Monitoring (for example, launching an entire recorder at once in matrix mode, and then selecting Options > Send Video to ) and attempting to push all of video screens to a single SkyPoint Cl...

Question On the NetDVMS server, why does a license error occur when configuring an encoder's cameras?  Answer If licensing a multi-port video server, you must specify the number of ports to be licensed in the format of MAC address follow...

Question How much content can a GoVision recorder store? Answer A GoVision recorder has a strict 2 TB total storage limit. This is true for both GoVision 1 and GoVision 2 recorders. Applies To GoVision Additional Information ...

Symptom In the SkyPoint Admin client, the Events window displays duplicate Event Proxy entries. Resolution This duplication is a result of the Event Proxy GUID on the server changing, creating a new Event Proxy entry in the SkyPoint Base ...

Symptom Remote monitor and Alarm Monitoring terminate unexpectedly. Resolution A resource leak will occur when viewing recorded video playback from a SkyPoint recorder in Alarm Monitoring and Remote Monitor. The leak occurs during playb...