Receivers / Intrusion / NGP

Symptom The OHNET Receiver (OH -2000) does not go online by itself when the OHNetworkReceiver service is started after the Comm Server Resolution Use the suggested work around - Manually set OHNET offline and then online to establish a connection...

Timed Anti-passback in NGP  Procedure Steps Go to system admin > access control > areas Select NGP default area To the right under general: Check strict entry/exit enforcement Check ignore outside to inside area check ( if you are not using...

Question Why does the NGP LCD keypad show messages in other languages?    Answer If a keypad is installed and configured before any NGP users are assigned: When the first keypad is installed, it presents all screens rotating throu...

How to integrate a Galaxy Dimension intrusion panel with OnGuard Procedure Steps 1) Spy key version 5.56 must be applied to the Galaxy Dimension panel, to configure it as a G3 panel. The spy key can be obtained from Honeywell. Note that each sp...

Question How do I upgrade firmware on an NGP? Answer 1) Copy the new firmware file (which will always be named NGP.bin ) to the %SystemDrive%\Program Files\OnGuard folder on the computer running the Communication Server. 2) In Alarm Moni...

Bosch panels do not come online in System Administration.   Procedure Steps If using Bosch DX4020 Ethernet Network Interface Module: Telnet 192.168.200.155 1 (this should fail within 2 seconds). Telnet 192.168.200.155 9999. Press [Ente...

Symptom NGP entrance and exit reader activity is not included in the Cardholder Time and Attendance report although time and attendance were enabled for the entrance and exit reader when a cardholder's badge was swiped through the entrance and ...

Symptom Schlage Scramble pad does not work with NGP-13XX panels Resolution There is a Hardware limitation with the NGP-13XX panels. If a Schlage ScramblePad is needed on an NGP system, use an NGP-13XX-U Applies To OnGuard (All Ve...

Question How do I confirm what NGP keypad version I have?   Answer To check the keypad version to see if it will work with the attached external reader: Log in as the service user using the keypad (tamper switch open). Select ...

Symptom Unable to get ATS intrusion panel online in OnGuard. Resolution Verify the following items: 1. Panel Physical address 2. IP Address assigned to the ATS1809 Ethernet device 3. Central Station Reporting information. Panel Physic...