10/06/2022April Daniels
Symptom When attempting to archive, purge, or run a report, you might encounter the error: The table events_restored does not exist in table Resolution Run the following query against your Access Control database: &nbs...
10/06/2022April Daniels
Symptom If a custom Open Line Event alarm is required from a door contact or REX input, the default Alarm Definitions device list will not display the individual reader inputs. Resolution To enable the reader inputs in the device list: Add...
10/06/2022April Daniels
How to create Extended_ID card formats to support PIV/CAC or PIV-I Procedure Steps For a 200 Bit PIV or CAC Card: Navigate to System Administration > Administration > Card Formats and click [Add] to create a new card format....
10/06/2022April Daniels
Symptom When adding a new reader or camera into OnGuard, a window displays for Device/Alarm Assignment . Resolution This issue is caused when System Permission Group permissions include the Device Assignment setting, an...
10/06/2022April Daniels
Can I use an IP camera to take a Cardholder photo within OnGuard? Procedure Steps Yes, when using Axis cameras. Note: Axis IP Cameras are required (PTZ is also supported). Axis Streaming Assistant software is also required (free downloa...
10/06/2022Content Creator
Symptom: Error Downloading report from the database: an unnamed file contains an incorrect path. Cause: When trying to preview or print any report in System Administration the error would come up Resolution: ...
10/06/2022Content Creator
Symptom 1. In the OG System Administration when adding new cardholder and importing data by scanning the ID while using the Acuant Scanner, incorrect or missing data are inserted to the cardholder profile. 2. When Importing data using th...
10/06/2022April Daniels
Symptom The rabbit.log file contains these entries: Channel error on connection .. operation queue.declare caused a channel exception not_found: no queue 'Hostnamelnl.og.internal.execute.commands' in vhost 'LenelHost' ...