FCWnx

Symptom     When adding a new reader from a migrated system such as FCWNX, an error is generated that prevents the reader from being created:   "Violation of Primary Key constraint 'RDRIDX'. Cannot insert duplicate key in object 'dbo.RDR_CARDF...

Symptom A Region ID error occurs in the BadgeAccessTable when adding a credential in a global system where the ID of the global server is not set to 1 in the Region table. Resolution Open the BadgeAccessTable. Set the defa...

Symptom   After using the FCWnx to OnGuard Migration too, the panels are not coming online. In addition when examining the lenel error log you begin seeing the following error:   SCP NAK for panel xxx, Tag xxx, and Command 118 or Comma...

Symptom Unable to print credentials on a 64 bit workstation. Resolution The following are necessary to support EPI-Builder with 64-bit workstations: Open Control Panel and then Printers . Locate the printer. Open Properties . O...

Multiple Entries in One Field: Credential Design Use the following process to add multiple fields in the same text box in Credential Designer in FCWnx. Procedure Steps Open the desired Credential Design. Select the desired text field. ...

ACU Model Needs To Be Changed (Licensing issue) Error: "application is licensed to run"   The License Utility appears to run successfully on ACU systems, but FCWnx displays an RPC error when opening. The error displays in the Diag View ...

Modifying Hosts File When configuring Server/Client connectivity on a work group, you must modify the hosts file for the machine to resolve the computer name with the IP address. Follow the below steps to modify the hosts file. Procedure St...

Symptom Readers on a M2000 are offline and flash red 3 times and beep Resolution 1. On the M2000, check SW5. Make sure that DIP Switch 1 is ON and all other switches are OFF. 2. Cycle power after the DIP switches are ch...

Symptom   FCWnx help menu has no text after installing service pack.   Resolution   To resolve this issue, do the following:   1. Browse to the Program Files folder for FCWnx.   2. Locate the .chm files located in that folder.  ...

Symptom Error: "Cannot modify alarm state, client hosting does not have the services running or controller is offline or alarm is no longer in your facility." This displays when trying to clear an alarm on a specific client.   Resolutio...