System Administration

Symptom When encoding a DESFire (TWIC 1.02 Data Model) smart card, you may see the following error message. "Encoding failed due to the following errors: Required biometric information for this application is missing. Please perform capture and...

Symptom When attempting to import cameras from a goVision recorder, the error "String Data Write Truncation" is returned and the import fails. Resolution This issue is caused by the Camera Name field in the OnGuard database. This error in...

Symptom Using FAC mode only and receives Access Granted but relays are not triggering.   Swapping LNL-1300/1320s does not work, and upgrading to the latest firmware does not work.   Resolution On the Access Control > Readers and Doors...

Symptom When attempting to update Access Levels or Timezones, an onscreen message is displayed: Update or Delete Failed. This is caused by an incorrect setting on the Database Server.   Resolution To resolve the issue: Open S...

Symptom The System Administration user interface does not display correctly. GUI objects, such as tabs and drop-down lists, are not displayed correctly or are in the wrong locations on the screen. This symptom occurs most often in systems with...

Symptom The Controller Encryption Tab is not displayed in System Administration > Administration Menu > System Options (non-segmented system) or System Administration > Segments (segmented systems). Resolution There are two reasons wh...

Symptom If your NGP system has 70 or more doors configured, it is possible that new doors added to the system will not show as online. Performing a database download will not resolve this issue. The issue is likely related to how the NGP doors...

Symptom In Alarm Monitoring when trying to change reader mode from card only to unlocked you get an error that access is denied. SA account does not throw errors but everyone else's account throws this error   " is a restricted device. Oper...

Symptom Upon logging into client workstation after an upgrade,  you may receive the following error:   createfile error "Createfile error on Com3 for printer communication. perhaps com 3 is busy. Print commands will not be sent." Resolution...

How to get NGP panel to transmit armed and disarmed areas to Central Station. Procedure Steps "This is in version 6.5" In System Administration - Access Control - Areas (for an NGP panel) - Intrusion Detection tab - new Report mode dr...