System Administration

Question With NGP, what is Unexpected Area on the report at the Central Station?   Answer Unexpected Area is an area that has not been defined at the Central Station. The customer needs to provide the Central Station with the area n...

Question How do I correctly setup SIA/CID communications on my NGP panel?   Answer When you enable SIA/CID for an NGP panel, you must also enable the STU communications tab, but leave Line Fail Detection configured as Not Supported...

Question Where do you disable the ability for a user to give an "Allow 1 free APB pass" in Alarm Monitoring?   Answer The ability for an OnGuard user to give an "Allow 1 free APB pass" in Alarm Monitoring is controlled by the Badge...

Symptom "There are no custom alarms that can be assigned to the new device" popup in System Administration when adding hardware device, and then logging in as non-SA user.   Resolution In System Administration, disable Administrati...

Question How do I setup scheduled area arming and disarming on NGP?   Answer In areas for the NGP panel, you need to enter a timezone in the Schedule field. This timezone is configured in Timezones. The start time is the time the ar...

Managing Generic Event alarms Procedure Steps Events that come into OnGuard from a third party, OAAP device, or other service might come in as type “Generic Event”.  These examples indicate how to provide different treatments of the various event...

Symptom When attempting to capture a cardholder photo, the following message appears:   An error occurred while attempting to automatically crop the cardholder image. Failed to process image. Failed to create FaceFind Component. Resolutio...

Symptom Unable to add an account number to an area for an NGP panel. The Account Number field is grayed out.   Resolution The area account number can only be used on areas that are not DEFAULT AREAS. So only areas added above the defa...

Question When do you have to use the # symbol after entering the PIN?    Answer You have to use the # symbol if the number of digits used for a PIN is less than the maximum allowed. For example, if you use the setting for 1-4 digit...

Question How do you create a zone with letters and numbers for Osborne-Hoffman OH-2000?   Answer When non-numeric characters are received, OnGuard assumes they are hex characters and process them in that way. OnGuard only deals with...