System Administration

Symptom Upon logging into client workstation after an upgrade,  you may receive the following error:   createfile error "Createfile error on Com3 for printer communication. perhaps com 3 is busy. Print commands will not be sent." Resolution...

Symptom OFF option is not available on the keypad. Area is disarmed as soon as a user logs to the keypad.   Resolution In System Administration > Readers and Doors , select the Keypad that belongs to the Area. Under the Keypads...

Symptom Error message: Cannot Add Card Format Created to Reader ID 1009 (ID of format created) Has 8 existing card formats and cannot add a new one Resolution 7.3 and below There are two ways to correct th...

Question With NGP, what is Area 151?    Answer On an NGP panel, Area 151 is the Outside area. Applies To OnGuard (All versions)   Additional Information ...

Question Do ILS locks support Badge Offset?   Answer No. The Badge Offset function is not supported by any ILS lock, and there are no plans to add the Badge Offset function to the platform. Applies To OnGuard (All versions) ...

Symptom After configuring readers and doors on an NGP1320, the readers show a REX Fault in Alarm Monitoring even though supervision is not enabled. In System Administration > Readers and Doors > Settings , the item Request to exit circuit is...

How to set up and use Extended Held Commands   Procedure Steps In order to use the extended held command, perform the following steps: Non-Segmented Database Set the Extended held command code ( System Administration > Administration > S...

Including specific information about alarms within automatic emails   Procedure Steps Go to System Administration > Monitoring > Alarms > Messages tab. Click [Modify]. Select the Alarm name for which you want to send an automatic em...

Using a Keypad for Card and PIN verification with iCam 4000v   Procedure Steps Wire the iCam 4010v to a LNL-1320 reader port as described in the documentation. Wire a compatible keypad to the other LNL-1320 reader port as described in the...

Symptom When using System Administration or ID CredentialCenter, clicking [Capture] produces no action. There are no errors in the logs, no user error popups, and System Administration/ID CredentialCenter does not crash.  Resolution ...