System Administration

Question What is a Duress Code? Answer A duress code is an emergency feature available only when the reader is in card and PIN mode, and only if the reader has been configured in the access control system to use the duress feature. If ...

Question What are NGP Permission Profiles, and how do I configure them?   Answer Permission profiles are created to define categories of authority for groups of cardholders. The profiles will control certain access functions and all...

Question How can I change the maximum badge number length?  Answer The default badge number length is 9.  To change this length, in System Administration, navigate to Administration > System Options > Hardware Settings Tab .  Edit the Max...

Symptom When attempting to encode a card, the [Encode] button is greyed out. When you click [Modify], the encode button disappears. Resolution The [Encode] button should not be seen in Modify mode. This is by design. If the [Encode] butto...

Question How do I pulse an output on an NGP panel?   Answer There are two ways to pulse an output on an NGP panel :   Method 1 Configure a Local I/O with the "Activate Alarm Panel Output" function. Assign this function to ...

Symptom When a card is presented to the reader, Alarm Monitoring displays "Invalid Card format."   Cardholder Options are set to 4-digit with manual entry. Resolution In System Administration, on the Cardholder Options tab, change...

Question NGP area arming with delay, but "Armed On" alarm comes immediately  Answer Assume NGP area is configured for exit delay 60 seconds. Arm this area from Alarm Monitoring or keypad - status of the area will be "Armed ... Exiting .....

Question Can the Videology 24Z704USB Badging Camera be used with a USB hub?   Answer The OnGuard workstation will not recognize the 24Z704USB Badging Camera (Lenel P/N: CAM-24Z704USB-N-SYS) if connected using most USB hubs.   App...

Question What version of firmware is required to use Guardall PX, QX, RX panels with OnGuard?  Answer Refer to the Compatibility chart in the Partner center based on your version of OnGuard. Applies To Guardall PX QX RX Control Pa...

How to Setup and Use Global Arm/Disarm Commands? Procedure Steps In order to use the global arm/disarm commands, you will want to use the following steps: Non-Segmented Database 1. Set the Intrusion command configuration to Global Permi...