System Administration

Symptom "Failed to Report Expected Event" is not received after the expected event duration.   The event "Failed to Report Expected Event" would be received when no other events occur within a defined event duration for a specific receiver a...

How to search for blank data in Cardholder drop-down fields Procedure Steps On the Cardholders form in System Administration or ID CredentialCenter, click [Search]. Select the drop-down to search Enter two single quotes ('') or two double ...

Product Name Bulk User Tool Utility Information General Information The Bulk User Tool is for quickly adding and linking multiple users to their cardholder directory accounts while allowing the user to then log into Visitor Management. For...

Symptom After launching Database Setup, the following error message may appear on a computer running Windows "Cannot open database "AccessControl" requested by the login. The login failed. Login failed for user 'COMPUTERNAME\USERNAME'. Databas...

Question Why can't I choose a command keypad template or a default mask group for my reader in System Administration? Answer If the access panel associated with the reader is not loaded with AES firmware, the Command keypad template and...

Question What does "Panel Options Mismatch" mean in Alarm Monitoring? Answer "Panel options mismatch" can be reported for an access panel if there is an options mismatch between the database on the panel and what OnGuard indicates the optio...

Symptom Some printers with inline encoders installed might fail to import or encode either the first or second attempted badge, due to a timeout.   Affected printers include: Fargo HDP5000 with Omnikey encoder Magicard printers with ...

How to Override Elevator Control? Procedure Steps When using elevator control, it may be necessary to override some floors, either temporally or at certain times of the day. In system administration/access levels, select the elevator co...

How do I delay the REX button operation on an LNL-2220 or LNL-1320?   Procedure Steps Currently, OnGuard does not provide a delay for this purpose. This is possible, however, by using an auxiliary input controlling an auxiliary output via a f...

Creating Custom Event Text for an Alarm   Procedure Steps In System Administration: Select Administration > Text Library to add Event Text.   Create the text in the Text Library, and then click [OK]. Select Alarms > Alarm Definitions ...