OnGuard 6.3 and older

Symptom Communication Lost/Restored errors occur for Bosch or Radionics panels. These errors occur on panels earlier than version 2, which are identified by a V2 designation at the end of the model. Resolution Important: Increasing th...

Symptom The MobileVerify sub-tab is missing from the System Permissions Groups tab. Note: The MobileVerify tab will not be displayed in the System Permissions Group when the value for the Maximum Number of Mobile Verify Workstations (SWG-14...

Symptom The following error message appears in the LenelError.log file during replication:   "1/15/2008 3:21:16 PM [Replicator] Could not validate timestamp on pre-allocated ID set for [BADGE NUMBER] between region [REGION] and master [MASTER]...

How to import the TWIC Privacy Key from a TWIC card Procedure Steps OnGuard 2008 Plus (version 6.1.222) introduced the ability to import data from US Government Transportation Worker Identification Credential (TWIC) card data into OnGuard using...

How to replace a firmware chip on a Lenel Intelligent System Controller Procedure Steps Important: When replacing any firmware chip, follow standard electrostatic discharge guidelines to avoid damage to the Intelligent System Controlle...

Symptom You may experience the following issue when adding a new badge to a cardholder with an existing badge in one region of an Enterprise system. 1) On the Cardholders Badge form, you click [Add]. 2) You enter the badge information, and cli...

Symptom The following error message appears during the installation of OnGuard 6.0.148 Hot Fix 1.0 on a Windows Server 2003 system. "Error 1720. There is a problem with this Windows Installer package. A script required for this install to compl...

Symptom During installation of SQL Server 2005 or SQL Server 2005 Express, the installation may appear to hang at a step labeled as "Setting file security" in the installer window. Installation may complete, but may take up to 24 hours or more ...

Symptom The following error may appear during Database Setup. This error occurs after you click [Continue] to begin Database Setup. "Could not load file or assembly 'System.Enterprise.services.Wrapper.dll' or one of its dependencies. The syste...

Symptom When adding a new smart card format in System Administration, the following entry may not be available in the Application drop-down on the Card Format form in the Card Formats folder: IE Access Control (MIFARE) Resolution To reso...