OnGuard 6.3 and older

Symptom When starting Microsoft SQL Server Management Studio, the following error message appears: "Input string was not in a correct format." Resolution To resolve this issue, follow the steps below. Always back up your Registry befo...

Symptom Database Setup terminates abnormally with the error message: "Failed to convert parameter value from a string to an Int32." Resolution To resolve this issue, follow the steps below. Always back up your Registry before doing an...

Symptom After upgrading a pre-OnGuard 2008 Enterprise system, and doing the necessary replication after the upgrade, you may notice duplicate Monitor Zones at the Master, one per Region. This assumes that the "Default Zone - ALL Segments" Monit...

Symptom If you have upgraded an Enterprise system from a version prior to OnGuard 2008 (6.0.148) where more than one Enterprise system was on the same physical computer, you will notice the node (display) name of the servers is duplicated. This ...

Symptom Windows Installer runs after OnGuard installation is complete Resolution On occasion, the Windows Installer will check to see if a new version of software is available. The Windows Installer may falsely detect that there are compon...

Symptom The exact error message will differ depending on your localized language. It will contain 'Lnl_PFx_Locale.locales[...].name' and state that the object is empty or null. Resolution This error indicates that default locale of the brows...

Symptom After upgrading a mobile badging station (prior to OnGuard 2008) to OnGuard 2008 version 6.0.148 or later, errors occur regarding pre-allocated IDs for the mobile badging station and the inability to validate timestamps when running Repl...

Symptom The following error message is displayed when opening the installation log file during the installation of OnGuard client software on a computer running Windows Vista. "Verify that the specified log file location exists and is writable....

Symptom The following error appears during Database Setup, most often while upgrading an existing OnGuard installation to version 5.12.110, on a machine running SQL Server 2005 Express: "Execution of UPGRADE_512_007_MMOBJS failed" Resolution ...

Symptom The System Administration application may unexpectedly shut down (crash) when attempting to log out using the Logout toolbar icon. Click [X] in the upper-right corner of the System Administration window to properly close the application...