OnGuard 6.3 and older

Symptom "Runtime Error! Program: C:\Program Files\OnGuard\SystemAdministration.exe abnormal program termination" error occurs while using System Administration. Resolution 1) Verify the date and time is correct on the Communication Se...

Symptom   Oracle ORA-00904 Error Invalid identifier After upgrading to OnGuard 5.12.012 with Oracle 10g, an ORA-00904 error may occur during a cardholder search in System Administration. The cardholders returned in the search are missing informat...

How to run the Daylight Savings Time Utility Procedure Steps This utility should be run for OnGuard 5.10.309 or earlier. Important: Run the Windows Daylight Savings Time patch on the database server first. SQL Database 1) Open the LN...