OnGuard 6.3 and older

Problem Overview Visitor Management: Searching is Based on the Visitor Last Name Detailed Description Performance has been enhanced by limiting basic searching to the visitor’s last name. Applies To OnGuard 2010 (6.4.500) Additional Inf...

Problem Overview Drop-down Fields Can Be Configured for PIV and FASC-N in FormsDesigner Detailed Description In FormsDesigner it is possible to specify both PIV and FASC-N configurations for drop-down fields. Only PIV or  FASC-N should be c...

Problem Overview Visitor Management Browser-based Client Applications Not Supported with Windows Server Detailed Description Due to the default IE enhanced security settings preventing the use of some browser components, Visitor Management H...

Symptom You may be unable to choose an alternative language during login for browser-based VideoViewer or Area Access Manager on a client computer. This may occur after an OnGuard Language Pack was installed on the OnGuard server. Note that on ...

Question What are the requirements for using the SnapShell business card scanner? Answer To use the SnapShell business card scanner, the following requirements must be met. 1) OnGuard 2009 (6.3.249) or later must be used. The SnapShell is n...

How to run the Device Discovery Console in debug mode Procedure Steps 1) Browse to the following folder on the computer where Device Discovery Console will be run in debug mode: C:\Program Files\OnGuard\Device Discovery . 2) Open the DeviceD...

Symptom The following error message appears in Visitor Management Front Desk or Kiosk when taking a photo: The specified module could not be found. (Exception from HRESULT: 0x8007007E) Resolution The Microsoft Visual C++ Runtime Library ve...

Problem Overview Update to Full Downloads Without Images Detailed Description When performing a full download without images, images at the Regional Servers remain intact. It is no longer necessary to manually move the images to the Regional...

Problem Overview Windows Server 2008: Enabling Video Export (OG-17701) Detailed Description To allow Windows Server 2008 to export video, complete the following steps: Right-click My Computer and select Manage . Click on Features in the n...

Problem Overview Visitor Management: Login with the Correct User Name and Password Fails if Access to the System is Disabled (DE1471) Detailed Description When the correct user name and password has been typed in and there is a failure to lo...