OnGuard 6.3 and older

Problem Overview Visitor Management: Cardholder Permission to Delete Visits is Required to Remove Visitors from an Event (DE411) Detailed Description When removing invited visitors from a scheduled event, you must have this delete permission...

Problem Overview In BadgeDesigner, the Visit Times Indicate that They are UTC When They Are Not (DE1284) Detailed Description The database fields, "Visit Time In UTC" and "Visit Time Out UTC" will be printed in the time zone of the visit. Th...

Problem Overview Visitor Management: Advanced Search Results are Based on the Last Entry When Two or More of the Same Search Criteria are Selected (DE1586) Detailed Description When the same search criteria are selected in advanced search, o...

Problem Overview Visitor Management: Limited Support for Group Visits Detailed Description When group visits are scheduled through the Front Desk or Host, they will appear in the System Administration, ID CredentialCenter, or Visitor Managem...

Problem Overview Magicard Prima 3 Must Use Driver Version 5.7 (OG-18007) Detailed Description The Magicard Prima 3 printer should use driver version 5.7, not version 5.7 issue 1. If driver version 5.7 issue 1 is used, the printer will not pi...

Problem Overview Visitor Management: Supported Date Format (DE385) Detailed Description "Short date, no time" (seen in FormsDesigner) is the only date format supported for date fields in Visitor Management Host. Applies To OnGuard 2010 (...

Problem Overview Low Battery and Tamper Reporting for Schlage Wireless Locks (OG-18069) Detailed Description To enable low battery and tamper reporting for Schlage wireless locks, the Keypad Type  on the reader tab must be set to LNL-2020 ...

Problem Overview Area Access Manager (Browser-based Client) Returns a Server Error for a Cardholder if a Field is Added to the Cardholder Form (OG-19281/20123) Detailed Description Area Access Manager (Browser-based Client) will return the f...

Problem Overview Conflict Possible for Aux Output 1 Detailed Description The user interface currently allows configuration of both Tailgate and Pre-alarm mode, both of which use Aux Output 1. These features should not be used at the same tim...

Problem Overview Error 1905. Module C:\Program Files\OnGuard\msvbvm50.dll Failed to Unregister Detailed Description This error may occur when upgrading to OnGuard 2010 on Windows Vista. This error can be safely ignored with no side effects t...