OnGuard 6.3 and older

Symptom In an OnGuard system that contains a mobile badging station, you may encounter problems adding hardware (access panels, readers, etc.) or hardware-related items (access levels, alarms, etc.). Scenarios that can cause this issue are deta...

Symptom When configuring an ODBC connection on any OnGuard system, whether application server or client, you may receive one of the following error messages. "The setup routines for the SQL Server Native Client 10.0 ODBC driver could not be loa...

Question What are the minimum hardware requirements for an OnGuard server or client? Answer The minimum hardware requirements for a computer running OnGuard are located in the Release Notes for the version you are installing. Release notes a...

Symptom When printing a badge from either Front Desk or Kiosk, text on the badge may appear much smaller than when the same badge is printed from System Administration, ID CredentialCenter, or Visitor Management. Resolution To resolve the is...

Symptom When you download the database to an access panel with a downstream reader that is configured for elevator floor tracking, you may find that the database download repeats again, and never completes. Resolution To resolve the issue, e...

Symptom You may find that you are unable to use both a ScanShell and a SnapShell device at the same time on the same computer. When a ScanShell device is connected to the computer, and the user tries to access the SnapShell device, the followin...

Symptom During installation of OnGuard, you may encounter the following error: "Error 1904. Module lnrJpCap.dll failed to register." Resolution This error occurs when a DLL for a project-specific DVR attempts to load and cannot. For typical...

Problem Overview Visitor Management: A Change in User Permissions Requires Recycling the Application Pool (DE1275) Detailed Description Changes made to permissions are not immediately applied for Visitor Management Host. Recycling the applic...

Problem Overview After Adding List Builder Items, IIS Must be Restarted (DE318) Detailed Description List Builder items sometimes do not appear in user-defined drop-down fields. After making changes in List Builder, it is necessary to restar...

Problem Overview Visitor Management: Sign-in Locations Must be Modified (S2902) Detailed Description For visits scheduled in System Administration, ID CredentialCenter, or Visitor Management, the sign-in location does not exist. When these v...