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Symptom An error occurs while using a supported Datacard CP printer to encode badges. Resolution In the acs.ini file, add the following line: CP Printer = ImageCardExpress Applies To OnGuard (All versions) Additional...
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Symptom When saving a visit on Frontdesk, the following error occurs: The email sender address isn't configured Resolution Define a sender under Global Output Devices SMTP Server Settings tab.
Applies To
OnGuard (All versi...
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Symptom Issue found on 6.4.500 Hot Fix 2.4:
While using an MV1200 (2G) enrollment reader, you receive the error:
Device does not recognize command. You may need to upgrade the firmware on this unit in order to enable this feature. Als...
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Question Can I install SQL Server on a Domain Controller using the .bat file?
Answer
No. The .bat file tries to use NT AUTHORITY\NETWORK SERVICE automatically. The .bat file does not have the proper permission on a Domain Controll...
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Question What does a status of N/A mean next to the Microsoft Patch version on the website?
Answer
N/A means it is not applicable to an OnGuard system, and therefore Lenel does not test it. We cannot say whether or not it is safe ...
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Symptom UTC utility failed with the following error in lnllogerror :
The i tem has already been added. Key in dictionary: '0' Key being added: '0'" Time: 4/18/2011 4:21:23 PM Severity: Error Component: OG\UTCConversi...
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Symptom In ReadykeyPRO 6.5 Incremental Hot Fix 0.2, support was added for the Bosch 7412GV4 and 9412GV4 panels. These panels may experience temporary periodic communication issues that result in the panels going offline/online and reporting ...
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Question Do Lenel ILS MIFARE Readers read MIFARE Card Serial Number (CSN)? Answer Lenel ILS MIFARE readers can read MIFARE CSN in addition to credentials encoded with the Lenel MIFARE Smart Card application. It should be noted that some ...
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Product Name OnGuard systems with browser-based clients General Information The OnGuard Installation Guide contains a section entitled "Configure Single Sign-on for Browser-based Clients". Before performing the steps in that section, you ...
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Symptom After running the Database Translator, the following error messages appear when logging into Alarm Monitoring > System Administration : "Intended Operation Not Supported." "Found an inappropriate Argument" Resolution To ...