New Articles

  1. Zebra ZXP Series 8 printer fails to encode magnetic cards

    Created On: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    Symptom When attempting to inline encode a magnetic card in a Zebra ZXP Series 8 badge printer, there will be no errors or issues with the process, but the card will not be encoded. This is the case even though all configuration for inline magn...

  2. How to Exclude or Include Blocked IP on Symantec?

    Created On: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    How to Exclude or Include Blocked IP on Symantec? Scenario: Customer states that the LNVR is offline, all exemption for folders were created, and the local IT wants proof from Lenel that something is being blocked. The most likely reason, if all ...

  3. In a 7.2 Enterprise environment, running Replicator deletes tables from new Regional Server's AccessControl database.

    Created On: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    Symptom After setting up a new AccessControl database for a regional server, and then running Database Setup and configuring Replication Administration, the first full download performed in Replicator deletes tables from the AccessControl datab...

  4. Unable to see any hardware that is using a direct connection to a serial port when using OnGuard in a virtual machine

    Created On: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    Symptom Unable to see any hardware that is using a direct connection to a serial port when using OnGuard in a virtual machine. Resolution 1) First, check to see that the COM port is being controlled by the virtual machine. This can be do...

  5. NGP intrusion panels - SIA/CID central station reporting limitation

    Created On: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    Product Name NGP intrusion panels - SIA/CID central station reporting limitation  General Information When SIA/CIA communication is enabled for NGP intrusion panels and Contact ID is used as the central station reporting format, the foll...

  6. Unable to install 6.5.624 HF0.2 on RKP system

    Created On: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    Symptom When installing Incremental Hot Fix 0.2 on a Bosch ReadykeyPRO system, the following message may appear:   "There is no compatible installed version of the software for this Hot fix.  This Hot fix is compatible only with version 6.5.62...

  7. Unable to stream video through Mobile Monitoring application

    Created On: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    Symptom When streaming video through the Mobile Monitoring application, the image shows black video or fails to connect to the camera. Resolution At this time, configure Continuous Recording for the camera in System Administration. Mobi...

  8. How to disable Language Packs in OnGuard

    Created On: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    How to disable Language Packs in OnGuard versions 6.6.415 and higher Procedure Steps Starting in 6.6.415 the OnGuard language packs are packaged in the installation. They will be used depending on the Regional/Language settings on your compute...

  9. How do I upgrade a DirecDoor or Micro controller to the latest firmware version?

    Created On: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    Question How do I update the firmware in a DirecDoor or Micro (M5, M2000, or M3000) controller to the latest version? Answer If the controller is currently running firmware version R118 or higher, then you can use the CASI Firmware Update...

  10. Enable Opening and Closing reports on NGP panels in OnGuard 6.4.500 TU1

    Created On: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    How do I enable Opening and Closing reports on NGP panels in 6.4.500 TU1?   Procedure Steps Use the following SQL query:   UPDATE AREA_NGP SET REPORT_MODE = 1 where AREA_NGP.AREAAPBID = X     where X is th...
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