New Articles

  1. Components from 6.4.500 OnGuard (i.e. Comm Server) will not work when installed side by side with LNVR 7.0

    Created On: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    Symptom   When installing Lenel NVR 7.0 firmware on the same box as OnGuard, the OnGuard version must be 6.5 or 6.6.  Resolution To resolve this, install the latest TITAN (6.5.624 or later) build on the same box. Applies To LNVR ...

  2. OnGuard 6.4.500 applications crash when launched on Windows 7 or Windows Server 2008 R2

    Created On: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    Symptom When opening System Administration or Alarm Monitoring on a computer running Windows 7 or Windows Server 2008 R2, the application fails to open, and the following error message appears: "System Administration has stopped working Wind...

  3. Mobile Monitoring with SSL - ''error contacting the WAAM service''

    Created On: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    Symptom When logging into Mobile Monitoring admin you will receive: Error Contacting the WAAM service.   When logging directly to Web Area Access Manager through the browser it successfully loads using SSL. Resolution The following f...

  4. Global I /O’s do not work and the CommServerlogs.txt show “Panel not in Zone” event

    Created On: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    Symptom Global I /O’s do not work and logs mention an “Panel not in Zone” event “PanelNotInZone” This is caused by a Monitoring zone of ID=0, and this is not supported. Resolution This is caused by a Monitoring zone of ID=0, and thi...

  5. On 64 bit OS trying to find ODBCAD32

    Created On: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    Symptom Installed OnGuard on Windows 7 64-bit and went to create an ODBC connection to the server. No Lenel DSN exists. Opened the default folder of C:\Windows\syswow64\odbcad32 and under the System DSN tab there was no Lenel DSN.   ...

  6. OnGuard splashs screens aren't displayed with OnGuard 6.5 on older systems (e.g. Server 2003).html

    Created On: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    Symptom The VeriSign-issued signing certificate used to sign OnGuard was updated for the OnGuard 6.5 release. If an older systems (such as Windows Server 2003) has not been connected to the Internet to have the certificate trust updated, it mig...

  7. Cannot import new badge layout into BadgeDesiger

    Created On: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    Symptom Using Windows 2008 64-bit Server, cannot import new badge layout into BadgeDesigner. After selecting the badge layout file and clicking [OK], the following error shows:   Error during import badge layout. File not found [Code=4e2e] ...

  8. Digion 24 Mifare encoder is failing 50% when importing serial number from Mifare cards

    Created On: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    Symptom With OnGuard 6.5.400 and Magicard Tango 2e with Mifare encoder, importing a smart card serial number  fails when the badge does not move to the encoder in time, and there are no retry attempts.   Resolution A new .dll will r...

  9. OnGuard Language Packs

    Created On: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    Symptom Language Packs are not working properly in OnGuard Resolution It seems to be an issue in Windows – after few changes in regional settings on the workstation, the changes are not written to registry any more. (Even I had all the re...

  10. Video Export from LNVR may fail in earlier versions of OnGuard when newer LNVR client SDK is installed side-by-side on the OnGuard client machine

    Created On: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    Symptom Playback video is black This issue only applies to OnGuard versions 6.6 or earlier. Steps to reproduce problem: Install 6.6 version of OnGuard. Setup LNVR channel with MPEG4 encoding. Install LNVR 7.1 or Prism 1.2 on the sam...
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