10/06/2022April Daniels
Product Name OnGuard 7.3.345.0, Update 1, and Update 2* General Information Onguard 7.3.345 OG_7_3_345.ISO 8e53f29805a642db1d10fa97b4b9eb3f OG_ENT_7_3_345.ISO f04a85c4...
10/06/2022April Daniels
Symptom The following error appears when a client tries to launch the LS Client Update Service application: “A Fatal error occurred during installation. The installation is running in an unsupported, reduced-interface mode. If using...
10/06/2022April Daniels
Symptom
Customers want to use JRE 1.8 (Java 8) in their OnGuard 7.4 environment.
Resolution
The license server is the only application that relies on Java. JRE 1.8. This has been tested, and OnGuard 7.4 does support it. How...
10/06/2022April Daniels
Symptom
OnGuard installation prerequisite Microsoft Visual C++ 2015 fails to install because Microsoft Visual C++ 2017 is already installed.
Resolution In previous versions of Visual Studio, binary compatibility between objec...
10/06/2022April Daniels
Product Name OnGuard 7.3 General Information OnGuard 7.3 Prerequisites in Windows Server 2012 R2 64-bit The base version of Windows Server 2012 R2 64-bit is not ready for OnGuard 7.3 installation. This article describes the pr...
10/06/2022April Daniels
How to install a trusted certificate for OpenAccess modules Procedure Steps Some OpenAccess modules like OnGuard Monitor require a trusted certificate to be installed to view the module from a mobile device like an iPad. Note: This walkthrou...
10/06/2022April Daniels
Symptom LS Certificate Store missing from Console Root on Local Computer Resolution Open a Command Prompt as an Admin. Change directory to C:\Program Files (x86)\OnGuard\Certificates . Enter the following command and press [En...
10/06/2022April Daniels
Manual unattended client deployment does not check for or install the required software prior to installing the client package. Dependencies such as Microsoft Visual C++ Redistributable packages and SQL ODBC driver are not installed. Proc...
10/06/2022April Daniels
Symptom ODBC Driver 13 for SQL Server is missing from clients updated to OnGuard 7.4 using the Client Update Server service. Resolution As of OnGuard 7.4.457, the ODBC System DSN requires ODBC Driver 13 for SQL Server to connect to the ...
10/06/2022April Daniels
How to perform a clean uninstall of OnGuard 7.4 Procedure Steps IMPORTANT: Modifying the registry can cause irreversible damage to your Windows operating system; be sure to back up the registry before making any changes. Follow the instruct...