Install / Upgrade

Product Name OnGuard 7.3.345.0, Update 1, and Update 2* General Information Onguard 7.3.345 OG_7_3_345.ISO                                     &nb...

Symptom The following error appears when a client tries to launch the LS Client Update Service application: “A Fatal error occurred during installation.    The installation is running in an unsupported, reduced-interface m...

Symptom   Customers want to use JRE 1.8 (Java 8) in their OnGuard 7.4 environment.   Resolution   The license server is the only application that relies on Java. JRE 1.8. This has been tested, and OnGuard 7.4 does ...

Symptom   OnGuard installation prerequisite Microsoft Visual C++ 2015 fails to install because Microsoft Visual C++ 2017 is already installed.   Resolution   In previous versions of Visual Studio, binary compati...

Product Name OnGuard 7.3 General Information   OnGuard 7.3 Prerequisites in Windows Server 2012 R2 64-bit   The base version of Windows Server 2012 R2 64-bit is not ready for OnGuard 7.3 installation.   This article d...

How to install a trusted certificate for OpenAccess modules Procedure Steps Some OpenAccess modules like OnGuard Monitor require a trusted certificate to be installed to view the module from a mobile device like an iPad.  Note: This walk...

 Symptom LS Certificate Store missing from Console Root on Local Computer Resolution Open a Command Prompt as an Admin. Change directory to  C:\Program Files (x86)\OnGuard\Certificates . Enter the following command and pres...

Manual unattended client deployment does not check for or install the required software prior to installing the client package. Dependencies such as Microsoft Visual C++ Redistributable packages and SQL ODBC driver are not installed.   ...

Symptom ODBC Driver 13 for SQL Server is missing from clients updated to OnGuard 7.4 using the Client Update Server service. Resolution As of OnGuard 7.4.457, the ODBC System DSN requires ODBC Driver 13 for SQL Server to connect to the ...

How to perform a clean uninstall of OnGuard 7.4 Procedure Steps IMPORTANT: Modifying the registry can cause irreversible damage to your Windows operating system; be sure to back up the registry before making any changes. Follow the instruct...