How to perform a clean uninstall of OnGuard 7.4
Procedure Steps
IMPORTANT: Modifying the registry can cause irreversible damage to your Windows operating system; be sure to back up the registry before making any changes. Follow the instructions located at: http://support.microsoft.com/kb/322756.
1. Use Add or Remove Programs or Programs and Features in Control Panel (depending on your version of Windows) to uninstall the following:
- OnGuard
- UlrtraView Software Development Kit
- Lenel AppContext Common Component - any that you find
2. Restart the computer.
3. Navigate to the following folders, and then delete them:
- C:\Program Files (x86)\OnGuard
- C:\Program Files (x86)\Common Files\Lenel
- C:\Program Files (x86)\Common Files\Lenel Shared
- C:\ProgramData\Lnl
- C:\ProgramData\Lenel
If using Web-based products, navigate to the following folders, and then delete them:
- C:\Inetpub\wwwroot\AdminApp
- C:\Inetpub\wwwroot\FrontDeskClickOnce
- C:\Inetpub\wwwroot\KioskClickOnce
- C:\Inetpub\wwwroot\Lnl.OG.Services
- C:\Inetpub\wwwroot\Lnl.OG.Web
- C:\Inetpub\wwwroot\Lnl.OG.WebService
- C:\Inetpub\wwwroot\Lnl.OG.VideoService
4. Click the Start button, and then select Run.
5. In the Run dialog, type Regedit, and then click [OK].
6. When the Registry Editor window opens:
- Navigate to \HKEY_CURRENT_USER\SOFTWARE, and then delete the Lenel folder.
- Navigate to \HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node, and then delete the Lenel folder.
7. Navigate to C:\Windows, and then delete the ACS.INI file.
8. Restart the computer.
Applies To
OnGuard 7.3
OnGuard 7.4
