Install / Upgrade

Symptom OnGuard applications crash when opening. This may occur when configuration settings are linked to the ntdll.dll file located in the Windows\SysWOW64 folder. An error similar to the following (the faulting application name ma...

Symptom Network printing with magstripe encoding stops working after upgrade from Onguard 7.0.1067 and earlier.  If the printer is not listed under the [Encoding] section of the acs.ini file, an error message appears instructing you to ...

Symptom DLLs fail to register during installation of OnGuard software on a Windows 10 machine.   Resolution Enable the .NET Framework 3.5 in Control Panel You can enable the .NET Framework 3.5 through the Windows Contro...

Symptom Database Setup fails with an error stating that Database Setup was unable to log into a different type of database than the system is using. Resolution This problem occurs when the database engine is changed during an upgra...

Symptom The error: DBSETUP_CTE_LOG is missing May display when updating OnGuard 6.0 to 7.0 or higher in Database Setup.   Resolution Execute the following query against the AccessControl database:   insert into DBSETU...

Symptom When running Database Setup, you may encounter this alter table error, or one similar: Resolution 1.      Take note of the tables involved; in this case there are two: DBO.REPORT_PRINT_ACTION and DBO...

Symptom   Unable to complete installation of OnGuard 7.4. Receiving errors stating that DLL's failed to register even after verifying that prerequisites are checked, UAC is set to never notify and running setup.exe as an administr...

Symptom On a client computer, using the LS Client Update service, the following FIPS error is generated during the download of the update package from the application server:   “An error occurred while downloading the file from the L...

How to verify if .NET Framework 3.5 SP1 is installed   Procedure Steps Click [Start] in the bottom-left corner of the display.  Highlight Administrative Tools and select Server Manager .  In the Server Manager interface,...

Enabling .NET Framework 3.5 on a PC without an Internet Connection Procedure Steps Mount an image for the version of Windows that you have installed. In a Run command, enter "MMC", press [Enter], and navigate to File > Add/Remo...