Browser-Based Applications

Symptom:  A red cross (Failure) is displayed in Setup Assistant during OnGuard installation for ‘OnGuard Reports and Dashboard Database’ and ‘OnGuard Reports and Dashboard’ steps Resolution:  This error is caused due to the following ...

Symptom:  “Error in Adaptor” error is displayed after installing OnGuard Reports and Dashboard (SF-00459) Resolution:  Ensure you have SQL System Administrator (SA) Permissions Login as the SQL Administrator Go to ACCESSCONTROL db...

Capture information (puts/gets) sent to the OpenAccess service using NGINX for further troubleshooting.    Procedure Steps     Edit C:\ProgramData\Lnl\nginx\conf\nginx.conf as follows: Locate the http {  section and delete the # signs ...

Symptom The following error occurs when launching Alarm Lite:        "HTTP could not register URL  http://+:35555/ . Your process does not have access rights to this namespace (see  http://go.microsoft.com/fwlink/?linkid=70353  for det...

How to fix issues with the Lenel Console when OnGuard is not installed on the C:\ Drive Procedure Steps Section A   Verify if the LS Web Service will start. If it starts, move on to Section B. If it does not start, check the NGINX log ( C:\p...

Symptom   When logging into the OnGuard Credential module, it does not display the cardholder screen. When attempting to view the page, you may see the error:   "Unable to get the property 'slice' of undefined or no reference" Resolu...

OpenID Connect Settings for Microsoft Azure AD   This article describes settings that have been used successfully within OnGuard and Microsoft Azure AD in order to use Azure AD as a third-party identity provider for OnGuard via the OpenID Connect...

Symptom LS Web Event Bridge service starts then stops.   In the Application Event logs, you will see an error similar to the one below. The Source will be Service1.   Service cannot be started. System.IO.FileLoadException: Could not load file...

Symptom Clicking on a cardholder inside OnGuard Credentials does not expand to show the cardholder's details. The following error may also be present:   "Unable to get the Property 'slice' of undefined or no reference" Resolution 1)...

OpenID Connect Settings for Okta   This article describes settings that have been used successfully with OnGuard and Okta in order to use Okta as a third-party identity provider for OnGuard via the OpenID Connect protocol.   Note:  Third-part...