Browser-Based Applications

Symptom Directories not loading in IDVM Host    Resolution One possible reason why the directories are not loading in IDVM Host is a faulting video DLL.  To verify, navigate to C:\inetpub\logs\LogFiles\W3SVC1 and find the most recent lo...

Symptom   For web modules, the error message Application not licensed is shown.   Resolution   Confirm the following: The client has a valid subscription license. The expiration date on the license is not more than 364 days...

Symptom Black video or no video in Mobile Monitoring and KB 3115 did not resolve the issue.   Resolution  Apply the registry changes located at \\lenel-filesvr.utccgl.com\techsupport\MoMo Applies To LNVR (All Versions) Mo...

Symptom In the Windows Internet Information Services application, under the Web Service Extensions section, you might find that the entries for ASP.NET are missing. In Windows Server , these entries are required to run OnGuard browser-ba...

 Symptom There are two possible symptoms that may cause this error message to appear when accessing the OnGuard WATCH web page: Bad response after GetDirectoryList() call, or Login Driver is not running ...

Connecting Brother printer model QL-720NW to Visitor Self Service (VSS)   Procedure Steps     Connect the Brother printer to a network computer using the USB port. Configure the Brother printer:    Brother Printer Setting Tool    Comm...

Symptom   LS Communication Server crashes after panel download or firmware update. The following is observed in the Windows Event log: Application: Lnlcomsrvr.exe Framework Version: v4.0.30319 Description: The process was terminate...

Symptom Mobile Credential badges issued to cardholders using Gmail addresses have the BlueDiamond credential link removed from the email invitation message.  This is because Gmail only allows embedded http:// or https:// links in email messages...

Symptom Error shown when trying to run web-based Area Access Manager: [SoapFault_EmptyResponse_Message] HTTP 405 - Method Not Allowed   Resolution Check in the properties of Lnl.OG.WebService > Properties > Virtual Directory > C...

Problem Overview Web Application Server Not Recommended with Windows XP, Windows Vista, or Windows 7 Detailed Description The Web Application Server (LS Application Server service) is not recommended with Windows XP, Windows Vista, or Window...