System Administration

Symptom When using System Administration or ID CredentialCenter, clicking [Capture] produces no action. There are no errors in the logs, no user error popups, and System Administration/ID CredentialCenter does not crash.  Resolution ...

 Question Are HID field programmers supported for use with OnGuard? Answer OnGuard supports use of the standard HID iClass RW400Prgm Programmer to encode iCLASS cards, but does not support any HID field programmers and software. This i...

Question What does OnGuard read from PIV and TWIC cards?   Answer This question is best answered by first explaining what data (or applications) is on these cards.   The PIV card application includes the following containers (...

Symptom The Rex input still has the strike open even when the "Do Not Activate on REX" check box is enabled. Resolution You must also enable the "Main Panel Controls REX processing instead of Door Controller" check box. Applies To...

Question What does the Report Delay display message on an NGP keypad mean? Answer It means the panel is trying to send a report to the Central Station, but has been unable to transmit the information. Applies To NGP Keypad Additio...

Symptom When I view Cardholders, the NGP Users tab is missing. Resolution An NGP intrusion panel must be added to the system. NGP controllers with access control features only will not cause that tab to be displayed since there is...

Symptom On the Scheduler screen in System Administration, Scheduled Action Type Arm/Disarm Area appears as Invalid Action after upgrading OnGuard. Resolution   Option 1: There is a manual workaround that does not require running a dat...

Question How do I determine the maximum number of cardholders that can be downloaded to an access panel? Answer Go to System Administration > Access Control > Access Panels . Select the access panel. Go to the Options tab, and the...

Symptom After saving changes to access level assignments in Area Access Manager (browser-based client), you may encounter the following error message: "There was an error when attempting to save the access level assignments." Resolution To ...

Symptom You might encounter the following error in System Administration:  "The cursor does not include the table being modified or the table is not updatable through the cursor.  The statement has been terminated." Resolution To resolve t...