System Administration

Symptom "No Printable Actives Badges"  error message appears  when attempting to print a badge. Resolution For a badge to be printed: It must be in an active status It must have a Front and/or back layout If you do not have permi...

Otis Compass V3       Procedure Steps OnGuard 7.3.345 is the first version of OnGuard to allow a custom IP address to be configured for the Elevator Dispatch with Otis Compass V3.     Backup the ACS.ini file. Open Notepad as Administratio...

Symptom "Invalid Badge" or "Denied, PIN Only Request" error Resolution   Adjust the number of cardholders configured for the access panel. In System Administration, complete the following steps: 1) Navigate to Access Control...

Symptom Access Granted events for one access panel do not show up in the reports or the event log.     Resolution   A custom alarm was created for an access panel, and the only options selected were Show Cardholder and Visual Veri...

Symptom The following error appears when iClass encoding stops working: "the encoding failed do the Protected application error code 0x80042007" Resolution The card format for the Access Control Key Type was changed from HID to L...

How to add a Guardall panel to OnGuard? Procedure Steps 1.         Install the latest 6.4.500 TU1 + HF that includes the latest modifications for the Guardall panels. 2.         In system administration, navigate to Additional Hardw...

Symptom Compass Destination Entry. Presenting a badge does nothing at the deck or keypad. There is no prompt for the floors that the user can access.   Granted No Entry appears in Alarm Monitoring. Resolution Go to System Administr...

Symptom Global I/O's have stopped firing but a 'Global Linkage Action Failed' alarm does not show up in Alarm Monitoring.  The Global I/O's can be started up again by simply restarting the Communication Server.   If you see this occurring...

Question With NGP, what is Unexpected Area on the report at the Central Station?   Answer Unexpected Area is an area that has not been defined at the Central Station. The customer needs to provide the Central Station with the area n...

Question How do I correctly setup SIA/CID communications on my NGP panel?   Answer When you enable SIA/CID for an NGP panel, you must also enable the STU communications tab, but leave Line Fail Detection configured as Not Supported...