System Administration

Symptom Emails sent through the Global Output Server never arrive.   If sending manually from Alarm Monitoring, it might appear that the email was successfully sent, but the recipient never gets it. C:\ProgramData\Lnl\logs\GOSEmailAgent.log ...

Symptom "String Data right truncation" error message appears when adding an LNL-1200 module to an elevator reader. Resolution This error occurs when there are too many characters in the elevator reader name. When applying the LNL-1200 ...

How to enable Alarm Name for Access Granted/Access Denied for Destination Floors   Procedure Steps   From System Administration open [Monitoring] and select [Alarms]. Find the alarm titled, Access Granted to Destination Flo...

Question     What are the minimum permissions needed for OnGuard Credentials?     Answer     Launch System Administration > Administration > Users . Select the System Permission Groups sub-tab and choose or create your desired permi...

Symptom   When attempting to add new Logical Devices to OnGuard, an error is generated indicating "You have no more database IDs remaining for object type 'Logical Device'."   Resolution   To resolve this issue, you must verify t...

Each time I log out of Alarm Monitoring, Windows shuts down on the computer being used Procedure Steps   The corrective action can only be completed by an OnGuard User with full administrative permissions   In System Administration: ...

Symptom   Single Sign On is not working. The PC is Windows 10, and is not part of a domain.   Resolution Open a command prompt as an Administrator. Type net user . The default administrator is disabled.  Type net user Administ...

Symptom When using OnGuard 7.2.269.0 and viewing the onboard reader that is connected to LNL-2210 under Readers and Doors , the Aux Outputs tab is missing in OnGuard 7.2.269.0.   Resolution This issue was corrected in 7.2.269.67. Ap...

Symptom Symptom:   lenelerror.log registers, in some cases very frequently: TIME:                   [05/04/2017 11:10:24] SEVERITY: Error ERROR CODE: 0x20010001 PROGRAM: Lnlcomsrvr F...

Otis Compass V3       Procedure Steps OnGuard 7.3.345 is the first version of OnGuard to allow a custom IP address to be configured for the Elevator Dispatch with Otis Compass V3.     Backup the ACS.ini file. Open Notepad as Administratio...