System Administration

Symptom:  For situations where video or camera capture for cardholder images is not functioning, or where an unsupported camera is being used and live capture does not work. Resolution / Workaround:   Capture Cardholder photo us...

How to restrict access levels to only allow certain cardholders access to your door(s).   For example, this can be useful during a lockdown event so only certain cardholders can open doors.   Procedure Steps   ***This will...

Symptom   When attempting to open System Options in System Administration, the following series of errors is generated:   "Attempted an unsupported operation Database Error: Found an inappropriate argument...

The WMITracing.log file contains the events that WMI traces. However, this is a binary file. To see these events in a human-readable format, use the Event Viewer.   By default, WMI events are not traced. This procedure describes how to use E...

Symptom System Admin hangs when bulk modifying access levels. From the application and system event logs, it is found that the DCOM permission is not enabled for the user.  DCOM error with event ID: 10016 is reported in WER. Resolution Ena...

Symptom When running Bulk Operating from System Administration, the following error displays:   “Bulk access operations require the linkage server be running. The Linkage Server is responsible for downloading the updated ba...

Symptom   When running reports with a date/time filter on a segmented system, you get information across all segments.   Resolution   Upgrade to a newer build of OnGuard (OnGuard 7.3 Update 3, or OnGuard 7.4 or lat...

Symptom   User is unable to add a 1300 ACM reader from Software House.   Resolution Make sure there is an active license for adding a third-party ACM reader. On the reader dropdown, you will not see the 1300 ACM reader to...

How to determine the card format of a Wiegand card using Scp Debug Procedure Steps Prerequisites: 1) Ensure the correct card reader is online for the type of card you are evaluating (for example, an HID Prox reader for an HID card). 2) If...

Symptom   After modifying the Maximum number of card formats in System Administration > System Settings > Hardware Settings , you cannot assign a newly created card format as it is not displayed as an assignable card format. &...