Symptom
When running Bulk Operating from System Administration, the following error displays:
“Bulk access operations require the linkage server be running. The Linkage Server is responsible for downloading the updated badges to the panels. Please start the Linkage Server before continuing.”
Resolution
- Open Services and verify the LS Linkage Server is running. If it is not running, attempt to start it.
- If the LS Linkage Server service fails to start, log into System Administration. Open Administration > System Options and verify the correct Linkage Server Host is configured.
Ensure that the Linkage Service Host is not a fully qualified domain name. The name must be a short name. - If the service was started or if the error persists, navigate to: C:\Windows\system32\drivers\etc\hosts.
- Open the file in notepad.
- Add a line under the last # line in the file.
- Type the IP address of the machine running the Linkage Server, press tab then enter the PC name.
- On the Save As window, click Save as type.
- Click All Files. Test the bulk operation and verify it successfully completes
Applies To
OnGuard (All versions)
Additional Information
None
