System Administration

Symptom  When attempting to archive, purge, or run a report, you might encounter the error:   The table events_restored does not exist in table  Resolution  Run the following query against your Access Control database:   alter view events_arc...

Symptom If a custom Open Line Event alarm is required from a door contact or REX input, the default Alarm Definitions device list will not display the individual reader inputs. Resolution To enable the reader inputs in the device list: Add the ...

How to create Extended_ID card formats to support PIV/CAC or PIV-I Procedure Steps  For a 200 Bit PIV or CAC Card:   Navigate to System Administration > Administration > Card Formats and click [Add] to create a new card format.    Select Wie...

Symptom When adding a new reader or camera into OnGuard, a window displays for  Device/Alarm Assignment .   Resolution  This issue is caused when System Permission Group permissions include the  Device Assignment setting, and when custom alarms...

Can I use an IP camera to take a Cardholder photo within OnGuard? Procedure Steps  Yes, when using Axis cameras. Note: Axis IP Cameras are required (PTZ is also supported). Axis Streaming Assistant software is also required (free download). ...

Symptom:   Error Downloading report from the database: an unnamed file contains an incorrect path. Cause:  When trying to preview or print any report in System Administration the error would come up  Resolution:  Found the ISO locat...

Symptom 1. In the OG System Administration when adding new cardholder and importing data by scanning the ID while using the Acuant Scanner, incorrect or missing data are inserted to the cardholder profile.   2. When Importing data using the Acu...

Symptom  The rabbit.log file contains these entries: Channel error on connection .. operation queue.declare caused a channel exception not_found: no queue 'Hostnamelnl.og.internal.execute.commands' in vhost 'LenelHost'  Cause  Alarm Monitorin...