System Administration

How to configure a button to unlock a door Procedure Steps Follow the steps below to configure a button to unlock a door. Note: This article assumes that the Request to Exit (REX) input is already in use and cannot be used for this purpose...

Symptom When printing a badge you may receive the following error: Note:   For this example, the printer is a NISCA PR5350-USB.  Your error will be similar to this one. Resolution The encoder information is missing from the ACS.INI f...

How to assign access levels in a segmented system from multiple segments Procedure Steps In order for users from one segment to assign access levels from another segment, an option in the Segments folder must be enabled. In System Administrat...

Question How can HID iCLASS cards be identified when the box is not available? Answer If the box is available, there is often valuable information available on it. There should also be a sheet included with the cards that contains details a...

How to configure a direct card printer for inline encoding Procedure Steps 1) Before attempting to install the printer, refer to the Badge Printers Compatibility Chart ( https://partner.lenel.com  ) and the Inline Encoding appendi...

Symptom The 3rd Party OPC Server appears offline in Alarm Monitoring due to improper DCOM permissions Resolution Note: This resolution assumes that the 3rd party OPC server is set up properly in System Administration and successfull...

 Question What is use limit and how is it utilized? Answer To utilize this feature for a particular reader, in System Administration, select the Enforce Use Limit check box on the Readers-Settings tab. A cardholder's use limit is spe...

How to set up dynamic elevator control Procedure Steps 1) Create individual elevator control levels, each including only one floor at a time. Assign the Always timezone to these elevator control levels. 2) Once each elevator control level ha...

How to configure elevator Day Mode settings in OnGuard Procedure Steps Elevator Day Mode can be thought of as removing the need for badging in order to allow open access to certain floors of a facility during the time periods you specify. Day M...

How to Extend Relay Output Time for Elevator Hardware Procedure Steps In some elevator systems, it is necessary to set the relay output time for a longer period. To configure the relay output time, follow the steps below. 1) In System Adminis...