System Administration

 Symptom In System Administration, the Intrusion Mask Group option does not appear  in the Group Type drop-down. Resolution Intrusion mask groups can only be added to LNL-2220 and LNL-3300 access panels. You must select one of these ty...

Symptom Network printers cannot be selected when you configure Schedule Report as the action type to be executed by a Global I/O or from Scheduler. In System Administration, complete the following steps in order to reproduce the issue: 1) Fr...

Symptom When attempting to capture a photo for a cardholder, you may encounter the error message: "An error occurred while attempting to automatically crop the cardholder image. Failed to process image. The image dimensions are too small. A min...

Symptom When a cardholder presents their badge to an HID Edge or EdgePlus reader, you may see an "Invalid Badge" event in Alarm Monitoring even though the displayed cardholder name and badge number are correct. Resolution The card format ass...

Symptom Readers connected to LNL-2220 reader ports appear offline in Alarm Monitoring, marked with a yellow X in the System Status Tree. Resolution Ensure that the Reader Type for the reader that is connected to the reader port of the LNL-22...

Symptom When using the Schlage SERIII-W Scramble Keypad reader, you may experience any or all of the following issues: - PIN codes do not work. - Access Granted events are not displayed in Alarm Monitoring. - Access denied even when a valid PIN ...

Symptom You are not able to assign more than two (2) intrusion authority levels to a badge. When two (2) intrusion authority levels are assigned to a badge and an attempt is made to assign a third intrusion authority level, the first level assi...

Symptom Third-party OPC Clients do not receive events from OnGuard (as OPC Server). Resolution This problem occurs when the OnGuard license is missing the required DataConduIT client option (part number SWG-1140). To correct this problem:  ...

Symptom Badge layouts are no longer present on one or more Regional Server Nodes after the Replicator application is executed from a Master Server Node to a Regional Server Node. This occurs if the Download system records check box was selecte...

Symptom In System Administration and ID CredentialCenter, on the Cardholders folder Access Level form, the [Modify] button is disabled, preventing the addition of access levels to a cardholder. Resolution This is normal behavior if a badge h...