System Administration

How to create a Local I/O Procedure Steps In System Administration, complete the following steps: 1) Select Local I/O  from the Access Control menu. 2) Select the Local I/O Function Lists tab, and then click [Add ]. 2) In the Name f...

Symptom In System Administration, if you modify a zone name and select [OK] the name reverts back to the default name of "Zone: 1". Resolution To resolve the issue you must have the proper permissions. To do this: 1) Navigate to Administ...

Symptom One or both of the following errors may occur in System Administration when modifying or deleting system data.   "Cannot find server 'servername' in sysservers."   "Server 'servername' is not configured for DATA ACCESS."     Resoluti...

Symptom "Invalid Access Level" events are displayed in Alarm Monitoring. All reader, card format, and access level configuration is correct in System Administration. Card presentations occur during the scheduled time zone. The access panel is...

Symptom E-mail messages that are sent automatically as the result of an alarm contain no information in the body of the e-mail. If this type of e-mail is sent manually from Alarm Monitoring, the body of the e-mail message correctly appears. The...

How to create a man-trap using Local I/O and relay outputs Procedure Steps A man-trap configuration has a controlled area between an outside door and an inside door. Two readers control the outside door, and two readers control the inside doo...

Symptom After performing an upgrade from any version of OnGuard prior to 5.12.110, you may see a status of FAULT in Alarm Monitoring, and supervision may not work properly. Resolution To resolve this issue, complete the following steps in Sy...

How to Set Up the Sagem Morpho MSO 350 Procedure Steps The MorphoSmart Optic 350 PIV reader (MSO 350) is used for fingerprint identification for access control for FIPS 201. Install the MSO 350 driver: 1) The driver can be found on the Supple...

How to enable the display of the Badge Status text for "Invalid Badge" events in Alarm Monitoring Procedure Steps To enable the display of badge status text in "Invalid Badge" events in Alarm Monitoring: 1) Start System Administration. 2) Fro...

 Question What is archiving and how does it work? Answer Archiving is a way to keep your database from increasing in size and consuming too many resources on the database server. Every event, alarm acknowledgment, user transaction, and...