Popular Articles

  1. How to create a man-trap using Local I/O and relay outputs

    How to create a man-trap using Local I/O and relay outputs Procedure Steps A man-trap configuration has a controlled area between an outside door and an inside door. Two readers control the outside door, and two readers control the inside doo...
  2. Error in System Administration: ''The following feature is currently unavailable -- the maximum number of concurrent users for this feature has been reached''

    Symptom When attempting to use a licensable feature in OnGuard, the following error may appear in System Administration. "The following feature is currently unavailable -- the maximum number of concurrent users for this feature has been reached...
  3. Custom Open Line Active on Door Contact & Rex Inputs

    Symptom If a custom Open Line Event alarm is required from a door contact or REX input, the default Alarm Definitions device list will not display the individual reader inputs. Resolution To enable the reader inputs in the device list: Add the ...
  4. What does an X indicate when displayed in the System Status Tree

    Question What does an X indicate when displayed in the System Status Tree? Answer The X that can be seen in the System Status Tree in Alarm Monitoring could be black, red, or yellow. Black X A black X is displayed in the System Status Tr...
  5. Invalid card format seen in Alarm Monitoring with iCLASS reader and M Series hardware

    Symptom An invalid card format is seen in Alarm Monitoring from an iCLASS keypad reader on an LNL-1380-8RP and LNL-3300-M5 panel. In the captured SCPDEBUG  file, each individual key press for PIN entry is seen as 4 bits: xx or 8 bits: xx (dep...
  6. Mercury ACU Basics

  7. DOC-1123-EN-US_FICAM_Configuration_Guide

  8. HID/Mercury Reader Manager Aux Module for X-Series Controllers

    Knowledgebase Title: HID/Mercury Reader Manager Aux Module for X-Series Controllers Purpose: This article covers the loading of an Aux Module on Lenel X-Series Controllers, that allows HID OSDP-based readers to toggle reader credential compatib...
  9. How to troubleshoot Software Connection Error on an LNVR

    Symptom Alarm Monitoring shows my LNVR recorder with a red "X" and a software connection error. Resolution Ensure that the com service is running. Check the location of the com server, and make sure the name for the LNVR workstation ...
  10. Invalid Password when Syncing Login Driver

    Symptom When trying to sync your Login Driver, you see the message "The password you entered for the account's existing password is invalid",  even though you are sure the correct password was entered. Resolution Check the ACS.INI f...