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Red X on LNVR in Alarm Monitoring Procedure Steps If the LNVR shows a red X in Alarm Monitoring, please perform the following troubleshooting steps: Please first visit KB article 2930 to ensure that you followed correct installation procedu...
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Symptom When a valid credential is presented to a reader there is a 3-4 second delay before the door opens. The reader LED will flash green on the credential presentation, then after the 3-4 second delay, the reader LED will show steady g...
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Symptom: A red cross (Failure) is displayed in Setup Assistant during OnGuard installation for ‘OnGuard Reports and Dashboard Database’ and ‘OnGuard Reports and Dashboard’ steps Resolution: This error is caused due to the following ...
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Last Updated: 10/06/2022
in Legacy Products FCWnx Resetting The Application Password Procedure Steps Open the Database Maintenance Utility. Click on Database . After the password has been reset, open SQL, expand the Security folder, and expand the Logins folder. Right-click on Appl...
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Symptom The "Low Battery" status does not reset as expected after the on-board battery is replaced on an LNL-2210, -2220, or -3300. Resolution To reset the status, remove power from the board and then reapply power. The status should r...
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Last Updated: 10/06/2022
in OnGuard Ecosystem Integrations
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How to configure LS Badge Printing Service to use network and local printers. Procedure Steps The LS Badge Printing Service can be used to allow printing from Open Access web based clients. There are two main configuration options for this serv...
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Symptom
This is an important notice for users deploying Mercury Series 3 MR50, Series 3 MR52 as well as LP1501, LP1502 and LP4502 Intelligent Controllers.
The Mercury controller(s) may have difficulty establishing communication wit...
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Symptom The System Administration user interface does not display correctly. GUI objects, such as tabs and drop-down lists, are not displayed correctly or are in the wrong locations on the screen. This symptom occurs most often in systems with...
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Symptom Performing a Client Update will fail when updating from an older (pre-Jan 2021) OnGuard version to any version OnGuard 8.0 or above (Including OnGuard 8.0, 8.0 Update 1 and above) or any interim build of OnGuard 7.6 Update 3 starting from ...