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Procedure Name HID Reader Manager – SIGNO OSDP Setup Procedure Steps Purpose: The HID SIGNO readers no longer use configuration cards to Set / Change configuration options. You must use HID Reader Manager to make changes. This KB will specific...
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Symptom Installation of the LNVR App Context Prereq is failing and following the instructions in KB article #3390 did not resolve the issue. Resolution If installing from a mounted ISO or disc, move the contents. Open the setup.ini...
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How to configure DCOM settings for digital video Procedure Steps Be sure to check the client DCOM settings to enable the correct permissions. - Check the available drive space on all drives. - Check that DCOM settings are the same on all co...
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Symptom After upgrading the firmware on an LNL-1320 to revision 1.36 and higher, you may find a reader connected to the LNL-1320 appears online in the System Status Tree in Alarm Monitoring, but with a status of "Device Type Mismatch". In this ...
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Symptom Emails sent through the Global Output Server never arrive. If sending manually from Alarm Monitoring, it might appear that the email was successfully sent, but the recipient never gets it. C:\ProgramData\Lnl\logs\GOSEmailAgent.log ...
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Last Updated: 10/06/2022
in BlueDiamond Software Symptom
Unable to identify Blue Diamond locks via the Directkey Toolkit using the Open command. Also when configuring a reader the Open command does not pulse the LED nor is there an audible indicator. May also experience error message s...
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Symptom Issue with Webapps Resolution Web Application Client; (CSS as example) If login fails run the following to determine if Open Access returning data; https://servername:8080/api/openaccess/directories?version=1.0 This should return...
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Starting with Windows Server 2008 and Windows Vista with Service Pack 1 (SP1), Windows Error Reporting (WER) can be configured so that full user-mode dumps are collected and stored locally after a user-mode application crashes. Applications that do...
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How to resolve "Firmware Revision: Unknown" status for LNL-2220 or LNL-3300 access panels in Alarm Monitoring Procedure Steps For all Lenel access panels, if a previously offline panel is then marked online, all pending events and transactions...
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How to update firmware for a Lenel access panel Procedure Steps Complete the following steps to replace firmware files and update the firmware for all currently supported Lenel access panels: 1) Obtain the correct revision of the firmware for ...