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Symptom Getting Database Polling Errors in Alarm Monitoring Resolution The first thing you need to check is if there is sufficient free disc space where the database is installed. •If there is insufficient space, and the disk is smal...
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Symptom Cannot connect to the License Server from the client. Confirmed correct License Server name or IP address. Port 8189 is open. Resolution Perform the following steps:
Log into License Administration. Click [View Log]. Check i...
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Symptom When configuring a recurring scheduled report in OnGuard Reporting and Dashboards that will be saved to disk, there seems to be no way to configure each new report to be saved to disk. It therefore seems that only the last run r...
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Last Updated: 03/11/2024
in BlueDiamond Software Symptom When attempting to issue Mobile Credential or Toolkit inside of Alarm Monitoring you receive an error like: Resolution The solution to fix Alarm Monitoring to allow issuance of Mobile Credentials (or toolkits) would be to open “SystemAdm...
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Last Updated: 10/06/2022
in OnGuard Ecosystem Database SQL How to change the Lenel database password Procedure Steps 1) Click the Start button, then select Programs > Microsoft SQL Server xxxx > SQL Server Management Studio . 2) Log into SQL Server Management Studio. 2) In the Object Explorer...
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Symptom The following alarm is displayed in Alarm Monitoring: "Line Error Active." When this is displayed, the following troubleshooting steps should be taken. Resolution 1) Identify the device reporting the Line Error Active and then rep...
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Symptom When running reports after upgrading OnGuard, you might see the following error: Could not load file or assembly 'CrystalDecisions.CrystalReports.Engine, Version =13.0.2000.0 Culture=neutral, PublicToken=xxxxxxx or one of...
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Symptom Readers connected to LNL-2220 reader ports appear offline in Alarm Monitoring, marked with a yellow X in the System Status Tree. Resolution Ensure that the Reader Type for the reader that is connected to the reader port of the LNL-22...
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X-Series panels in Alarm Monitoring show “Configuration type mismatch” when viewed in the System Tree. Procedure Steps If using OnGuard 7.5 or later, these steps apply if using X3300, X2220, X2210, or X4420 panels: Using a LNL-X3300 as an examp...
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Symptom When trying to sync the Login Driver, you receive a message stating Your database password failed to be changed properly. Please Contact a System Administrator. Resolution Check in the registry to see if the Login Driver Loca...