Symptom
Cannot connect to the License Server from the client. Confirmed correct License Server name or IP address. Port 8189 is open.
Resolution
Perform the following steps:
- Log into License Administration.
- Click [View Log].
- Check if there are errors showing that the client’s time is out of the sync. The errors will show the client's IP address.
- Check local time, day, month, and year on the client. The wrong day, month, or year will prevent the client from connecting to the License Server.
Applies To
OnGuard (All versions)
