Popular Articles

  1. LNL-CK - Intrusion Setup and Troubleshooting Guide_5-17

    Last Updated: 10/06/2022 in OnGuard Ecosystem Hardware Readers / Biometrics

  2. Lenel encryption guide for OnGuard 7.5 missing steps or correct name for TLS Certificate install

    Last Updated: 10/06/2022 in OnGuard Ecosystem Hardware Panels
    OnGuard 7.5  Encryption for Controllers User Guide  does not contain steps or correct names for TLS certificates to install. Procedure Steps   Configure TLS Encryption Using a Default Certificate Prerequisites   1. Establish unencrypted communic...

  3. ''Invalid Logon'' message after a successful login to License Administration

    Last Updated: 10/06/2022 in OnGuard Ecosystem License / Dongle
    Symptom After successfully logging into License Administration using the correct username and password, an "Invalid Logon" message appears when clicking links. Resolution This behavior might occur when cookies are disabled in the Web brow...

  4. Open Access Event Connection steps

    Last Updated: 10/06/2022 in OnGuard Ecosystem OnGuard System Services OpenAccess
    Symptom Issues with OpenAccess events Resolution Communication Server Verify if Alarms displaying in standard clients, If not check LenelError.log for details. Communication Server to Message Broker (AMQP) Is the message broker successf...

  5. How to perform a clean uninstall of OnGuard 7.4

    Last Updated: 10/06/2022 in OnGuard Ecosystem Install / Upgrade
    How to perform a clean uninstall of OnGuard 7.4 Procedure Steps IMPORTANT: Modifying the registry can cause irreversible damage to your Windows operating system; be sure to back up the registry before making any changes. Follow the instruct...

  6. How to enable the “Extended_ID” value in Forms Designer to support PIV/CAC cards

    Last Updated: 10/06/2022 in NetBox Ecosystem Access Third Party Access
    How to enable the “Extended_ID” value in Forms Designer to support PIV/CAC cards. Procedure Steps  To insert the Extended_ID field into OnGuard:), select the Cardholder form, then navigate to the Badge tab. Log into Forms Designer. Confirm you ...

  7. Access panels only come online when LS Communication Server is running as an application

    Last Updated: 10/06/2022 in OnGuard Ecosystem OnGuard System Services Communication Server
    Symptom The LS Communication Server application program can be run as either a Windows service or as an application launched from the Start > Programs > OnGuard menu. When the LS Communication Server is running as a service, the access pane...

  8. Login failed for user 'LENEL' when testing ODBC connection

    Last Updated: 10/06/2022 in OnGuard Ecosystem Thick Client Applications
    Symptom When setting up an ODBC connection to the AccessControl database, a SQL Server Error is generated when either clicking the dropdown to choose the default database, or when testing the connection. Connection failed: SQLState: '2800...

  9. Errors are reported when trying to run, edit or execute scheduled reports for any web-based reports

    Last Updated: 10/06/2022 in OnGuard Ecosystem Browser-Based Applications
    Symptom OnGuard 8.0 and OnGuard 8.1 have an incorrect license file for the "Reporting & Dashboards" functionality, which stopped operating on September 26, 2022. This results in error messages when trying to run or edit reports, and causes schedule...

  10. Red X on LNVR in Alarm Monitoring

    Last Updated: 10/06/2022 in OnGuard Ecosystem OnGuard Video Products LNVR
    Red X on LNVR in Alarm Monitoring Procedure Steps If the LNVR shows a red X in Alarm Monitoring, please perform the following troubleshooting steps: Please first visit KB article 2930 to ensure that you followed correct installation procedu...
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