OnGuard 6.3 and older

Question What is proper order to restart Mobile Monitoring Services? Answer Stop the services in the following order: LS Mobile Monitoring Video Transcoder (on the LNVR) LS Linkage Service LS Application Service LS Mobile Monitoring ...

Symptom During the installation of OnGuard 6.4.500 + HF2 on a Dutch Windows 7 workstation, a message appears that says the Group "USERS" does not exist. Resolution For Dutch, there is group called  "GEBRUIKERS,"...

Symptom The Reader LED on an LNL-2220 IDRC Reader 2 flashes red/green on idle.   This issue can occur after upgrading OnGuard and it is only seen on the Reader 2 port of the LNL-2220.   Prior to this happening, the LED on the reader&...

Symptom When you attempt to login to IDVM Host, you get a "SOAP Response cannot be decoded. raw response" error after being prompted for your username / password 3 times. Resolution There are other possible causes of this iss...

Symptom When downloading the database to the XPP (CT-30 locks), the Communication Server crashes. The following error message appears:   Microsoft Visual C++ Runtime Library   Runtime Error! Program C:\Program Files\OnGuar...

Symptom No Endpoint Listening at http:// locahost , even though FQDN is defined in the deploy files. This error shows when installing Front Desk on a client workstation.   Also, serviceModelClient.config.deploy is defined correctl...

Symptom Error in SQL Server Management Studio when trying to attach a database: Cannot show requested dialog. Additional information: Parameter name: nColIndex Actual value was -1. (Microsoft.SqlServer.GridControl)   Resolution ...

Symptom LNL-2220/3300 is stuck in power cycle loop.   Resolution If you experience a LNL-2220 or LNL-3300 that appears stuck in a power cycle loop, you should verify the following: What is the LED pattern? What is the versio...

How to configure SSL in Internet Information Services 7 (IIS 7) Procedure Steps Summary HTTP traffic sent between web servers and clients is sent in clear text. This can present a security risk when sending passwords and other sensitive i...

Symptom When updating from OnGuard 6.3.249 to 6.4.500 with SQL 2005 server, Database Setup fails with error: This Sql Transaction has completed; it is no longer usable. Resolution The Lenel user in SQL does not have 'serveradmin&...