10/06/2022April Daniels
Symptom When logging into Mobile Monitoring admin you will receive: Error Contacting the WAAM service. When logging directly to Web Area Access Manager through the browser it successfully loads using SSL. Resolution The following f...
10/06/2022April Daniels
Symptom The VeriSign-issued signing certificate used to sign OnGuard was updated for the OnGuard 6.5 release. If an older systems (such as Windows Server 2003) has not been connected to the Internet to have the certificate trust updated, it mig...
10/06/2022April Daniels
Symptom Installed OnGuard on Windows 7 64-bit and went to create an ODBC connection to the server. No Lenel DSN exists. Opened the default folder of C:\Windows\syswow64\odbcad32 and under the System DSN tab there was no Lenel DSN.
...
10/06/2022April Daniels
Symptom With OnGuard 6.5.400 and Magicard Tango 2e with Mifare encoder, importing a smart card serial number fails when the badge does not move to the encoder in time, and there are no retry attempts.
Resolution
A new .dll will r...
10/06/2022April Daniels
Symptom Using Windows 2008 64-bit Server, cannot import new badge layout into BadgeDesigner. After selecting the badge layout file and clicking [OK], the following error shows: Error during import badge layout. File not found [Code=4e2e]
...
10/06/2022April Daniels
Symptom Language Packs are not working properly in OnGuard Resolution It seems to be an issue in Windows – after few changes in regional settings on the workstation, the changes are not written to registry any more. (Even I had all the re...
10/06/2022April Daniels
Symptom Playback video is black
This issue only applies to OnGuard versions 6.6 or earlier.
Steps to reproduce problem:
Install 6.6 version of OnGuard. Setup LNVR channel with MPEG4 encoding. Install LNVR 7.1 or Prism 1.2 on the sam...
10/06/2022April Daniels
Symptom Error:
"No devices available in the Monitor zone."
Displays when logging into Mobile Monitoring.
Resolution This will occur on version 7.0.932 and higher when using Mobile Monitoring.
Upgrade Mobile Monitoring to ver...
10/06/2022April Daniels
Question What is proper order to restart Mobile Monitoring Services? Answer Stop the services in the following order: LS Mobile Monitoring Video Transcoder (on the LNVR) LS Linkage Service LS Application Service LS Mobile Monitoring ...
10/06/2022April Daniels
Disable Language Packs in OnGuard versions 6.6.415 and higher Procedure Steps Starting in 6.6.415 the OnGuard language packs come with the installation. Language packs are installed depending on the computer Regional/Language. At this time the...