OnGuard 6.3 and older

Symptom After an upgrade from OnGuard 2008 Plus (6.1.222) or earlier, Arabic characters in List Builder items may not appear as expected. This issue occurs on computers with Windows Regional Settings set for Arabic. Resolution To reso...

Symptom The following error shows when launching System Administration: The application has failed to start because its Previous KeywordsideNext Keyword-Previous KeywordbyNext Keyword-Previous KeywordsideNext Keyword configuration is incorrect...

Symptom While trying to access the web-based Video Viewer web page for the first time, a user might encounter the error: "Error 1304, error writing to file".   The remain error message text indicates a permission issue. However, the real...

Symptom While installing OnGuard, the following error message may appear near the end of the Web Application Server installation:   "The following IIS install commands failed: IIS-ASPNET".   This error indicates that the installation cou...

Symptom When configuring the Mobile Monitoring Video Transcoder, the service does not remain started. Resolution To determine the problem, look in the OnGuard directory. Find the LSTranscoder.log. There are two reasons why the service ...

How to program an LNL-CK with firmware 1.63.0 Procedure Steps Changes were made to the LNL-CK firmware that change the on-screen configuration for the keypad itself. You can access the configuration section by pressing the two...

Symptom If upgrading a database from versions of OnGuard earlier than 5.11.216, Database Setup notifies you that it cannot perform the upgrade because the database is too old.   Resolution Go to www.partner.lenel.com and then cli...

Symptom When you create and then execute a maintenance plan, you receive an error message similar to the following in the job history, and the plan will not run:   SQL Server Scheduled Job 'CSQL.Subplan_1'  - Status: Failed - Invoked on: 20xx-...

Symptom After running Add-On for Commend GE300/GE800 intercom, there are no new GE300/GE800 intercom types installed. Only GE200 intercom type is available for GE intercom.   Resolution Customer has GE200/GE700 intercom already inst...

Symptom Runtime error when running a report in Web-based AAM. Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed r...