OnGuard 6.3 and older

Question Can I install SQL Server on a Domain Controller using the .bat file?   Answer No. The .bat file tries to use NT AUTHORITY\NETWORK SERVICE automatically. The .bat file does not have the proper permission on a ...

Question What does a status of N/A mean next to the Microsoft Patch version on the website?   Answer N/A means it is not applicable to an OnGuard system, and therefore Lenel does not test it. We cannot say whether or not i...

Symptom UTC utility failed with the following error in lnllogerror :   The i tem has already been added. Key in dictionary: '0'  Key being added: '0'"     Time:        4/18/2...

Product Name OnGuard systems with browser-based clients General Information The OnGuard Installation Guide contains a section entitled "Configure Single Sign-on for Browser-based Clients". Before performing the steps in that sec...

Symptom In ReadykeyPRO 6.5 Incremental Hot Fix 0.2, support was added for the Bosch 7412GV4 and 9412GV4 panels.   These panels may experience temporary periodic communication issues that result in the panels going offline/online and repor...

Question Do Lenel ILS MIFARE Readers read MIFARE Card Serial Number (CSN)? Answer Lenel ILS MIFARE readers can read MIFARE CSN in addition to credentials encoded with the Lenel MIFARE Smart Card application. It should be noted that some ...

Symptom After running the Database Translator, the following error messages appear when logging into Alarm Monitoring > System Administration :   "Intended Operation Not Supported." "Found an inappropriate Argument...

Symptom   When installing Lenel NVR 7.0 firmware on the same box as OnGuard, the OnGuard version must be 6.5 or 6.6.  Resolution To resolve this, install the latest TITAN (6.5.624 or later) build on the same box. Applies To...

Symptom When logging into Mobile Monitoring admin you will receive: Error Contacting the WAAM service.   When logging directly to Web Area Access Manager through the browser it successfully loads using SSL. Resolution The follow...

Symptom When opening System Administration or Alarm Monitoring on a computer running Windows 7 or Windows Server 2008 R2, the application fails to open, and the following error message appears: "System Administration has stopped working...