OnGuard 6.3 and older

Product Name NGP intrusion panels - SIA/CID central station reporting limitation  General Information When SIA/CIA communication is enabled for NGP intrusion panels and Contact ID is used as the central station reporting format, the foll...

Symptom Unable to see any hardware that is using a direct connection to a serial port when using OnGuard in a virtual machine. Resolution 1) First, check to see that the COM port is being controlled by the virtual machine. This can be do...

Symptom When installing Incremental Hot Fix 0.2 on a Bosch ReadykeyPRO system, the following message may appear:   "There is no compatible installed version of the software for this Hot fix.  This Hot fix is compatible only with version 6.5.62...

How to disable Language Packs in OnGuard versions 6.6.415 and higher Procedure Steps Starting in 6.6.415 the OnGuard language packs are packaged in the installation. They will be used depending on the Regional/Language settings on your compute...

Symptom When streaming video through the Mobile Monitoring application, the image shows black video or fails to connect to the camera. Resolution At this time, configure Continuous Recording for the camera in System Administration. Mobi...

Question How do I update the firmware in a DirecDoor or Micro (M5, M2000, or M3000) controller to the latest version? Answer If the controller is currently running firmware version R118 or higher, then you can use the CASI Firmware Update...

How do I enable Opening and Closing reports on NGP panels in 6.4.500 TU1?   Procedure Steps Use the following SQL query:   UPDATE AREA_NGP SET REPORT_MODE = 1 where AREA_NGP.AREAAPBID = X     where X is th...

Symptom An error occurs while using a supported Datacard CP printer to encode badges. Resolution In the  acs.ini file, add the following line:   CP Printer = ImageCardExpress Applies To OnGuard (All versions) Additional...

Symptom When saving a visit on Frontdesk, the following error occurs: The email sender address isn't configured Resolution Define a sender under Global Output Devices SMTP Server Settings tab.   Applies To OnGuard (All versi...

Symptom Issue found on 6.4.500 Hot Fix 2.4: While using an MV1200 (2G) enrollment reader, you receive the error: Device does not recognize command. You may need to upgrade the firmware on this unit in order to enable this feature. Als...