OnGuard 6.3 and older

Problem Overview Windows Vista: Security Utility Must be Run Manually for Public Profile Detailed Description If the Public Network profile of the Windows Firewall is used in Windows Vista, the Security Utility must be run again once the pro...

Problem Overview Modifying or Repairing OnGuard Detailed Description The method for repairing or modifying an OnGuard installation has changed. Prior to OnGuard 2009, the options to modify or repair an OnGuard installation were available by ...

Problem Overview Column Heading Tooltips Disabled for Windows XP Detailed Description Tooltips are not available for column headings in OnGuard running on Windows XP. Applies To OnGuard (All versions) Additional Information None ...

Problem Overview Oracle Regions with Many Events May Experience Long Database Setup Run Time Detailed Description During an upgrade of an OnGuard 2008 (6.0) or earlier system running Oracle with millions of events, regions may take a...

Problem Overview Installation Includes Non-essential Sentinel Services  Detailed Description The Sentinel Protection Installer run during the OnGuard installation includes services that are not required. The Sentinel Protection Server, Senti...

Symptom The following error message occurs when attempting to run the Database Translator in an OnGuard 6.3.249 Language Pack: "You are not licensed to use the selected target language. Choose a language you are licensed for before continuing. ...

Symptom You may receive a "Security error accessing url" error accessing the Visitor Management Host browser-based application when the Application Server is located on an NEC ExpressCluster. Resolution To resolve this problem, you must conf...

Symptom You may find that all browser-based Visitor Management applications (Visitor Management Host, Visitor Administration, Front Desk, and Kiosk) cannot be accessed with a failure occurring during the login process. When this occurs, an erro...

Symptom After a successful execution of the Universal Time Conversion utility there may be records in the database that were never converted. These records contain UTC date/time columns with a value of NULL. Resolution There are three possi...

Problem Overview Only TrueType Fonts Are Supported for Badge Printing Detailed Description Badges for Visitor Management should be designed using TrueType fonts. Other fonts may cause an error when previewing or printing the badge. Applies ...